Communications Officer

About the role

The Communications Officer plays a critical role in emergency services, handling calls from the public and dispatching appropriate resources. This position requires strong communication skills, multitasking abilities, and familiarity with local geography.

Responsibilities

• Receive and relay emergency information to first responders.
• Dispatch appropriate units based on caller information.
• Provide emergency medical instructions as needed.
• Operate and monitor communication systems.
• Enter and retrieve information from databases.
• Maintain control of emergency communications during incidents.
• Train new employees and assist supervisors in performance evaluations.

Requirements

• High school diploma or equivalent.
• 1+ years of experience in administrative support, customer service, or emergency communications.
• Ability to multi-task and communicate effectively.
• Knowledge of local geography and emergency protocols.
• Proficiency in Microsoft Office Suite.

Qualifications

• Must have a valid State of Michigan operator license.
• Must be 18 years of age or older.
• Must complete CTO training within 6-9 months of hire.
• Must be willing to work rotating shifts, nights, weekends, and holidays.
• Must meet LEIN and NCIC security requirements.

Skills

• Excellent communication skills.
• Strong multitasking abilities.
• Familiarity with local geography.
• Proficiency in Microsoft Office Suite.

Benefits

St. Clair County offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Pay

Compensation details are provided in the job description.

Schedule

Rotating shifts, nights, weekends, and holidays are required.