Communications Manager, TAA North America

Key Responsibilities

• Develop and execute communication strategies that support business priorities, strengthen brand reputation, and drive engagement across internal and external audiences.
• Translate complex business, technology, and market topics into clear, compelling narratives that resonate with key stakeholders.
• Ensure consistent messaging across channels, audiences, and initiatives.
• Partner with business leaders and subject matter experts to develop presentations, articles, speaking materials, social content, and other thought leadership assets.
• Elevate executive visibility and position leaders as trusted voices in the profession.
• Identify opportunities to amplify customer success stories, industry insights, and innovation initiatives.
• Develop communications that support employee engagement, organizational change, business transformation initiatives, and culture-building efforts.
• Work closely with Product Marketing, Digital Marketing, External Communications, HR, and business leaders to deliver integrated communications programs.
• Support key business initiatives, product launches, events, customer programs, and executive engagements.
• Leverage AI tools and emerging technologies to improve communications effectiveness, workflow efficiency, and content development.
• Develop content and messaging that is clear, credible, and structured for both human audiences and AI-powered discovery experiences.
• Monitor communications performance and market trends to inform strategy and improve outcomes.

Qualifications

• Bachelor's degree in Communications, Marketing, Journalism, English, Public Relations, or a related field preferred; or equivalent combination of education and relevant experience.
• 5–8 years of experience in corporate communications, brand communications, public relations, or a related field.
• Exceptional writing, editing, and storytelling skills across a variety of formats and audiences.
• Experience developing executive communications, thought leadership content, and strategic messaging.
• Demonstrated ability to manage communications initiatives in a complex, matrixed organization.
• Experience partnering effectively with senior leaders and cross-functional teams.
• Strong project management and organizational skills, with the ability to balance multiple priorities and deadlines.
• Experience within technology, software, professional services, or information services industries preferred.
• Familiarity with tax, accounting, audit, legal, or financial services industries is a plus.
• Curiosity about emerging AI technologies and experience using generative AI tools to enhance communications planning, content creation, and workflow efficiency.
• Understanding of how content is discovered, interpreted, and amplified across both traditional digital channels and emerging AI-powered experiences.
• Technical Skills: Microsoft 365 (Word, PowerPoint, Excel, Outlook, Teams, SharePoint), Microsoft Copilot and other generative AI tools, Social listening and media intelligence platforms (e.g., Meltwater, Brandwatch, Sprinklr), Project management platforms (e.g., Asana, Monday.com, Adobe Workfront), Employee communications platforms (e.g., PoliteMail or similar tools).