Communications Manager
Overview of the Role
We are seeking a Service Communications Manager with strong marketing copywriting expertise to help shape and scale customer-facing communications for a rapidly growing mobility platform. This role partners closely with senior communications leadership to develop clear, compelling messaging that supports service expansion, product launches, and evolving customer experiences.
Basics
Duration: 12 months
Hours: Full-time, ~40 hours/week (Monday-Friday, 8:00am-5:00pm)
Location: Hybrid; 3 days onsite in Foster City (Bayside), 2 days remote
Top 3 Required Qualifications
Advanced Marketing Copywriting Expertise - Proven ability to create clear, engaging, customer-facing content across multiple channels with a consistent brand voice.
Cross-Functional Communication & Partnering - Demonstrated success collaborating with Product, Marketing, Operations, and Support teams to develop aligned messaging.
Project Management in Complex Environments - Ability to track evolving product/service developments and translate them into timely, accurate communications.
Other Qualifications
4-8 years of experience in communications, marketing copywriting, or related roles within the technology sector.
Strong portfolio of customer-facing content across digital platforms (web, email, support content, etc.).
Exceptional attention to detail and organizational skills.
Ability to manage multiple projects and deadlines simultaneously.
Comfortable navigating ambiguity and adapting quickly in fast-paced environments.
Experience developing communication strategies, playbooks, or scalable messaging frameworks.
Bonus Qualifications
Experience supporting market expansions or new city/service launches.
Experience in product marketing or product content design.
Exposure to transportation, mobility, or app-based services.
Experience developing customer support scripts or operational FAQs.
Familiarity with AI tools to improve content workflows.
Key Responsibilities
Write and edit high-quality, on-brand marketing copy for customer-facing channels, including website content, emails, service updates, and support materials.
Support the adaptation and localization of communications as services expand into new markets.
Track product and service developments across cross-functional teams to ensure messaging reflects current features and milestones.
Build and maintain communications playbooks to support launches, expansions, and operational readiness.
Manage and update the external messaging ecosystem, ensuring all customer communications remain accurate and aligned.
Partner with internal stakeholders to bridge communication gaps and ensure cohesive messaging across teams.
Maintain project trackers and support reporting for team updates and communication planning.
Contribute to brand voice development, documentation, and scalable communication frameworks.
Support creative initiatives including naming conventions for products, features, and service elements.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan.
Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws.
A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.
Contact Information
Email Your Resume In Word To April.Segedi@jobalert.creativecircle.com
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply. Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AS29-1990849L531 -- in the email subject line for your application to be considered.
April Segedi - Recruiter For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This is a new role. This job was first posted by Creative Circle on 06/29/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.