Communications Editor (Customer Communications)

About the role

The Communications Editor will shape impactful customer communications that enhance the customer experience. Reporting to the Director of Customer Communications, this role requires exceptional editorial skills, collaboration, and a strategic mindset.

Responsibilities

• Draft, edit, and refine customer-facing servicing communications to ensure clarity, accuracy, and effectiveness.
• Review content for grammar, punctuation, style, tone, and consistency.
• Simplify complex business concepts into customer-friendly messaging that is easy to understand and act upon.
• Ensure messaging aligns with organizational standards, brand voice, and communication objectives.
• Adapt content for a variety of audiences, communication channels, and customer needs.
• Partner with cross-functional teams to gather information, clarify requirements, and develop effective communications.
• Collaborate with business stakeholders to refine messaging and ensure communications achieve intended outcomes.
• Provide editorial guidance and recommendations that enhance communication quality and customer understanding.
• Maintain high standards for quality assurance, proofreading, and content consistency.
• Identify opportunities to improve messaging effectiveness, readability, and customer engagement.
• Support documentation, workflow coordination, and communication-related operational activities.
• Assist with process improvements that enhance communication development and delivery.
• Help manage deadlines, priorities, and project timelines across multiple concurrent initiatives.

Requirements

• Exceptional written communication skills with a strong command of grammar, style, and tone.
• Proven experience editing, proofreading, and refining business communications.
• Experience developing and enhancing internal or external communications.
• Ability to translate complex business concepts into clear, concise, audience-friendly messaging.
• Strong ability to tailor messaging for different audiences and communication channels.
• Exceptional attention to detail and commitment to consistency and quality.
• Ability to thrive in a fast-paced environment while managing multiple priorities.
• Strong collaboration and stakeholder management skills.

Preferred Qualifications

• Experience supporting customer-facing communications programs.
• Knowledge of documentation management, workflow coordination, and process improvement initiatives.
• Strong project coordination and deadline management capabilities.
• Strategic mindset with strong problem-solving skills.
• Experience within financial services or other regulated industries.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans.
• ESPP (employee stock purchase program).
• 401K program with company match.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, certification prep, and access to technical and leadership courses/books/seminars.
• Certification discounts and other perks to associations like CompTIA and IIBA.
• Dedicated customer service team for questions about benefits and other resources.
• Certified Career Coach.

Pay

$XX.XX - $XXXX per hour

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM

Contact Information

To apply, please visit our website at www.apexsystems.com/careers. For accommodation requests, please contact our Employee Services Department at [email protected] or 844-463-6178.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.