Communications Coordinator (Full-Time, Onsite)

About the role

MASS MoCA is seeking a full-time Communications Coordinator to join the Communications & Content Department. The Communications Coordinator reports to the Sr Manager, Marketing Operations and supports the museum’s external communications (social media, marketing campaigns, and public relations efforts) as well as internal (project management and departmental reporting).

Responsibilities

• Social Media + Digital Marketing: Develop engaging content for social media channels and pull analytic performance reports
• Edit copy provided by programming teams to be consistent with editorial style guide for use on website, social media, and other marketing and communications materials
• Maintain editorial style guide
• Assist with social media at events, behind-the-scenes, and other organic posting needs to support the implementation of MASS MoCA’s social media strategy
• Assist with the development and distribution of digital communications including email marketing (through Prospect II) and submitting events to online calendars
• Develop and maintain effective cross-promotional relationships
• Public Relations: Assist with local press coordination, scheduling, and access; maintain press coverage archive and update MASS MoCA’s digital Press Room
• Assist with marketing and PR administrative responsibilities as needed, including engaging, on-brand copywriting
• Maintain and update press contact database and press lists
• Project Management + Administrative Support: Assist with insertion orders and execution for marketing campaigns
• Coordinate with designers to ensure lobby/gallery signage is updated in a timely manner
• Work closely with the Communications & Content team to coordinate incoming requests and on-time delivery of ads, collateral, and ephemera
• Maintain workflow in project management software — Asana — and keep projects current and up-to-date
• Assist with representing the museum at local community events

Requirements

• Minimum high school diploma or equivalent required
• Relevant work experience in a marketing or communications role
• Must possess excellent writing and editing skills and attention to detail; writing samples will be requested from final candidates
• Demonstrated organizational skills and ability to work independently, quickly, and efficiently in a fast-paced environment
• Email marketing experience (e.g., Prospect II, WordFly, MailChimp) preferred
• Professional social media experience (e.g., Sprout Social) preferred
• Experience using project management software such as Asana or Trello preferred
• Knowledge and appreciation of contemporary art and performance
• Additional administrative duties as assigned

Work Conditions

• Must be able to use a computer and is comfortable with technology
• Must be able to wear PPE as needed
• This position may require extended hours, including occasional nights and weekends. The schedule will be determined by the manager
• This position is based on site at MASS MoCA’s North Adams campus; regular in-person attendance is required