Communications, Content & Internal Events – Senior Manager

About the role

This role will lead the development and execution of high-impact internal events, executive-ready content and internal communications that connect employees to Uniphore’s strategy, priorities and culture. The role will bring strong storytelling, project management and design sensibility to create polished experiences and materials across companywide meetings, leadership communications, intranet/knowledge base programs and event touchpoints. This is a hands-on, cross-functional role for a strategic communicator who can move seamlessly from planning to execution, leverage AI-enabled tools to improve efficiency and deliver consistent, high-quality work that elevates engagement across the organization.

Responsibilities

• Own the creation of high-quality presentations for executive, companywide and event audiences—translating strategy and priorities into clear, compelling, visually polished narratives.
• Lead companywide email support, including drafting, editing and coordinating leadership and project email campaigns, ensuring messaging is consistent, on-brand and audience-appropriate.
• Serve as a hands-on content owner across formats (presentations, written communications, digital/visual assets), partnering with brand and creative teams to maintain quality and consistency.
• Leverage AI tools and platforms (e.g., generative AI, MCP-integrated tools) to accelerate content development, streamline drafting/editing workflows and improve efficiency across decks, emails and communications materials.
• Build and maintain a library/repository of reusable content templates, decks and messaging frameworks to drive efficiency and consistency across teams.
• Deliver exceptional event experiences by designing a cohesive event journey (pre-event communications, agenda creation, speaker coordination, on-site/virtual experience flow and post-event follow-up) and ensuring polished execution across all touchpoints.
• Develop and maintain detailed event project plans, timelines, run-of-show documents and production schedules; track deliverables, owners, risks and dependencies.
• Coordinate vendors, partners, keynote speakers, internal/executive speakers (venue, AV, production, print, event technology, shipping/fulfillment) and provide on-site support as needed.
• Create content and messaging aligning company strategies, priorities, and initiatives that resonate with audiences and are aligned with company values.
• Track budgets, approvals, timelines and deliverables; escalate risks early and propose options to keep delivery on track.
• Ensure brand consistency across event materials and internal communications; maintain templates and evergreen resources for efficiency and consistency.
• Support internal communication programming, such as leadership and project email campaigns, intranet content, video stories and photographs as applicable and companywide and town hall meetings.
• Own and lead the intranet and knowledge base program, including content strategy, information architecture and ongoing maintenance—driving a consistent, easy-to-navigate employee experience.
• Partner with business stakeholders to develop and execute communication strategies and plans for communicating key event initiatives and project updates to employees, accounting for different employee audiences.
• Research, interview, write, edit and coordinate internal communications and storytelling content related to events or projects.
• Identify and track key metrics to measure performance of channels and employee engagement with communications.
• Populate and maintain intranet stories and content as appropriate; support the updating of audience distribution lists.
• In collaboration with the Corporate Communications team, help manage the cadence of internal communications channels.
• Create and maintain a library of presentations and video archives of event materials.

Qualifications

• Bachelor's degree in communications, public relations, journalism, marketing, English, event management, hospitality, business or related field is preferred. Or eight (8) years of related work experience.
• Five (5) years of related experience in internal and/or corporate communications, content development, event management or a blend of both.
• Excellent oral, written and interpersonal communication skills.
• Demonstrated ability to develop high-quality decks/presentations, communication plans, coordinate interviews/stakeholders, develop key messages and track KPIs.
• Strong project/program management skills with the ability to manage multiple concurrent projects in a deadline-driven environment.
• AI expertise and experience required, including practical fluency with AI tools and platforms (e.g., generative AI, MCP-integrated tools) to support content creation, communications and workflow efficiency.
• Experience building and leading intranet, knowledge base, or content management programs, including running cross-functional workstreams to define approach, ownership and governance.
• Proficient using PowerPoint and Microsoft O365 suite.
• Ability to handle sensitive information with the utmost discretion.
• Ability to collaborate cross functionally and build relationships at all levels of the organization and across business functions, establish credibility and act as a trusted partner.
• Experience with complex, high-visibility internal events and/or large-scale meetings (multi-session, multi-stakeholder, tight production timelines).
• Experience with event technology platforms (e.g., registration tools / mobile event apps).
• Strong design sensibility and experience producing executive-ready presentations and communications assets.
• Experience with video content planning/production for internal communications or event programming.

Pay

TBD

Schedule

TBD

Benefits

• Competitive base pay
• Annual incentive opportunity based on target achievement
• Pre-IPO stock options
• Benefits including medical, dental, vision, 401(k) with a match
• Generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies

Location Preference

USA - CA - Palo Alto