Communications Consultant

About the role

As a Communication Consultant you will develop and manage strategic communication campaigns and tactical initiatives designed to drive positive participant outcomes and support client goals. This role partners closely with Relationship Managers, clients, and cross-functional marketing teams to create impactful communication strategies that enhance employee engagement, improve participant outcomes, and strengthen client relationships.

This role offers flexibility in work location, with a strong preference to be located near Los Angeles, as travel and onsite participation are regularly required based on role and business needs.

Responsibilities

• Partner directly with Relationship Managers and clients to develop and execute effective communication programs aligned with plan sponsor objectives.
• Provide strategic communication guidance focused on improving employee engagement and participant outcomes.
• Measure and analyze the effectiveness of marketing and communication programs, share results with clients, and use insights to continuously enhance future initiatives.
• Collaborate with content development and management teams to create campaigns that support new business initiatives, promote new assets and services, and strengthen competitive market positioning.
• Support client satisfaction initiatives while identifying opportunities for client growth and deeper engagement.
• Deliver compelling presentations to senior leaders, clients, and prospective clients in retention, finalist, and new business meetings.
• Partner across marketing functions to ensure integrated communication strategies and consistent participant experiences.
• Lead and participate in cross-market initiatives focused on improving participant communication strategies and engagement outcomes.
• Collaborate with content development teams, consumer experience leaders, cross-segment marketing leaders, and specialized marketing teams to execute strategic priorities.
• Role model Voya’s culture by fostering collaboration, inclusion, innovation, accountability, and problem-solving.
• Manage client-assigned budgets, including forecasting, estimating, invoicing, and reporting, when applicable.
• Travel up to 25% as required.
• Perform other duties as assigned.

Minimum Knowledge & Experience

• Bachelor's degree required.
• 10–15 years of experience in a corporate marketing, communications, consulting, or agency environment.
• Demonstrated success leading strategic marketing and communication initiatives.
• Exceptional verbal and written communication skills.
• Strong presentation and facilitation skills with the ability to influence and engage senior leaders and clients.
• Proven ability to manage multiple projects, priorities, and stakeholder relationships simultaneously.

Preferred Knowledge & Experience

• Degree in Business, Marketing, Communications, or a related discipline.
• Retirement-Services background is strongly preferred.
• Experience with Government retirement plans is preferred.
• Advanced professional degree preferred.
• Team leadership or people management experience.
• Experience working across complex organizations and collaborating with multiple stakeholder groups.
• Strong analytical skills with the ability to evaluate program performance and make data-driven recommendations.

How This Role Aligns To Our Core Four

• Instill Customer Obsession – Develop strategic communication programs that improve participant engagement, support client goals, and deliver meaningful outcomes.
• Transform with Automation/AI – Leverage analytics, technology, and emerging tools to measure campaign effectiveness, identify opportunities, and enhance communication strategies.
• Drive Higher Performance Through Our People – Foster collaboration across relationship management, marketing, content, and client teams to deliver integrated, impactful solutions.
• Execute on the Fundamentals – Consistently deliver high-quality communication programs, manage budgets responsibly, and use performance data to drive continuous improvement.

Pay

The expected annual base salary range for this position is $135,000 – $150,000. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Actual compensation offered may vary based on the candidate’s geographic location, work experience, education, licensure requirements, skill level, and will be finalized at the time of offer.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
• Paid volunteer time — 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.