Communications Call Center Rep - Rotating Days & Evenings

About the role

To provide excellent customer service to all VCU Health customers, potential customers and team members. All calls will be customer centered with a focus on patient and team member safety.

Responsibilities

• Dispatch of all VCU Health emergency response teams
• Answering service functions for all VCU Health ancillary clinics
• Paging of VCU Health physicians and other on call team members
• General information regarding patients, team members and services provided by VCU Health

Demonstrates compliance with all local, state and federal laws and regulations, including The Joint Commission standards, HIPAA, and VCU Health policies and procedures.

Requirements

• High School Diploma or equivalent
• Minimum of two (2) years’ experience in customer service
• Minimum of two (2) years’ experience using a personal computer and typing 45+ words per minute
• Previous experience with a variety of software applications including word processing, spreadsheets, database, e-mail, etc.

Skills

• Ability to perform daily activities with minimal supervision
• Functions in a self-directed manner in the accomplishment of routine activities
• Ability to prioritize incoming emergency communications calls and dispatch emergency response teams appropriately
• Strong recall, reasoning, problem solving, hearing, speak clearly, write legibly, reading, logical thinking

Working Conditions

Periods of high stress and fluctuating workloads may occur. General office environment. Prolonged periods of working alone.

• Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel, Squat
• Work Position: Sitting, Walking, Standing
• Manual dexterity (eye/hand coordination), Perform shift work, Hear alarms/telephone/tape recorder, Repetitive arm/hand movements, Finger Dexterity
• Hazards: Depth perception

Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking, Other Emotional : Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change