Call Center Rep- Evenings

Join the Telecommunications department at Barnes-Jewish Hospital, a flagship academic campus where learning and growing are part of the normal workday.

About the Role

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. The hospital's staff includes full-time academic faculty and community physicians of Washington University School of Medicine, supported by residents, interns, fellows, and other medical professionals.

The Barnes-Jewish Hospital Operator Services department consists of professional, friendly Customer Service Personnel, Operators, Leads, Coordinator, and Supervisor. This department provides professional, courteous, fast, and friendly customer service, serving as the connection between patients, families, and staff for both general and emergent information.

Schedule

• 40 hours per week
• Shift: 3:30 PM – 12:00 AM
• One weekday off per week
• Must work every other weekend (Saturday & Sunday)
• Mandatory overtime required
• Works 3 major holidays per year
• Must be able to train on days, evenings, and overnights

Responsibilities

• Answers and directs all inquiries from patients, visitors, physicians, and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Performs clerical duties, organizes, and maintains records.
• Ensures customers receive exceptional service through consistent performance, answering, directing, and paging according to customer requests.

Requirements

• High School Diploma or GED (required)
• 2-5 years of experience (preferred)
• No supervisory experience required

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available on the first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available from the first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combining vacation, sick days, holidays, and personal time
• Adoption assistance

Not all benefits apply to all jobs.