Call Center Rep-Evenings

About the role

Barnes-Jewish Hospital is seeking a Call Center Rep for their Telecommunications department. This role is based at the hospital's flagship academic campus.

Responsibilities

• Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Performs clerical duties and organizes and maintains records.
• Serves as the connection between the patient, family and staff for general and emergent information.

Requirements

• 40 hours per week, 3:30 pm - 12:00 am.
• One week off per week.
• Mandatory overtime required.
• Works 3 major holidays per year.
• Trains on days, evenings and overnights.

Qualifications

• High School Diploma or GED.
• 2-5 years of experience preferred.

Skills

• Professional, courteous, fast and friendly customer service skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong organizational and record-keeping abilities.

Benefits

• Comprehensive medical, dental, vision, life insurance, disability insurance, and legal services.
• 4% BJC Automatic Retirement Contribution in a 401(k) plan with a match.
• Tuition Assistance available on the first day of employment.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays and personal time.
• Adoption assistance.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.