Communications Business Analyst, Operations Internal Communications

Amazon’s Internal Communications team supporting the Global Operations workforce is seeking a talented Business Analyst with a passion for analyzing data and surfacing key insights that drive strategic shifts and business decisions. This role involves writing compelling business documents, developing data visualizations, and building automated solutions to drive business decision-making and process improvement.

About the role

The ideal candidate will leverage advanced analytics, AI tools (such as Kiro and Quick Suite), and problem-solving skills to deliver business insights across a broad set of stakeholders. This role focuses on strategy and storytelling—deciding what to measure, why it matters, and what action to take. You will build and own measurement frameworks that translate employee feedback signals, multi-channel content performance data, and behavioral patterns into narratives and recommendations shaping how we communicate with 1M+ Operations employees globally.

You will lead recurring strategy sessions advising content teams on what to publish, when, and how to frame it based on performance data and employee sentiment. Responsibilities include writing analytical narratives for global business reviews, building AI-powered automation to reduce manual reporting, and surfacing insights at scale using dashboards, Python, and intelligent agents. You will manage relationships across a global team of non-technical communications strategists and technical partners (data engineers, business intelligence engineers) who support our data pipeline.

This role requires critical and probabilistic thinking, exploring what data might mean rather than jumping to conclusions, and building scalable systems from ambiguity. It offers exposure to the broad Operations business and will help shape the future of employee communications and engagement globally.

Responsibilities

• Own the measurement framework for internal communications channels, including key performance indicators (KPIs), baselines, benchmarks, and goals.
• Dive deep into content performance and employee feedback data to uncover insights, and share learnings across a global team of internal communicators.
• Analyze sentiment to identify where communications can close information gaps.
• Write analytical narratives for regular Business Reviews that tell the story of what happened, why, and what to do next, and track trends across the business over time.
• Advise regional communications teams on content strategy using data (bi-weekly editorial calls, ad hoc requests, content recommendations).
• Build AI-powered automation to reduce manual reporting burden (automated reports, Slack integrations, scheduled data pulls, intelligent agents).
• Build and maintain dashboards and data tools for a global set of non-technical stakeholders.
• Design and implement reporting solutions that enable stakeholders to manage the business and make effective decisions.
• Access raw data feeds, build queries, organize data, and design visualizations that present business performance at a glance.
• Partner cross-functionally with tech teams to innovate and improve the customer experience for internal teams and employee customers across Operations.

About the team

Amazon Operations Internal Communications (OIC) is on the front lines of creating content to inform, engage, and inspire thousands of Operations employees worldwide. We are strategic thinkers; impactful storytellers and writers; communications consultants, crisis and risk managers, and brand ambassadors focused on delivering communications that build the Amazon reputation from the inside out.

Requirements

• Bachelor's degree or equivalent.
• 3+ years of Excel or Tableau experience (data manipulation, macros, charts, and pivot tables).
• 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI, or similar tools.
• Experience defining requirements and using data and metrics to draw business insights.
• Experience making business recommendations and influencing stakeholders.
• Experience producing executive-level written materials and presenting to executive audiences.
• 3+ years of experience in a business analyst, data analyst, or similar role.
• Experience with data visualization using Tableau, Quicksight, or similar tools.
• Experience effectively communicating complex concepts through written and verbal communication.
• Experience gathering business requirements and using industry-standard business intelligence tools to extract data, formulate metrics, and build reports.

Preferred Qualifications

• Experience in digital media or marketing strategy, data analysis, analytics, and visualization.
• Knowledge of database, data warehouse, or data lake solutions.
• Experience with AI/ML technologies.
• Experience in A/B testing.
• MBA or advanced degree in statistics or a related field.
• Proficiency in Python or other scripting languages for data analysis and automation.

Pay

• USA, TN, Nashville: $66,900.00 - $117,000.00 USD annually
• USA, WA, Seattle: $82,700.00 - $130,100.00 USD annually

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Learn more about our benefits at amazon.jobs/en/benefits.