Business Analyst, Operations Internal Communications

About the role

Amazon’s Internal Communications team supporting the Global Operations workforce is seeking an experienced Business Analyst with passion for analyzing data and surfacing key insights that drive strategic shifts and business decisions. This includes writing compelling business documents, developing data visualizations, and building automated solutions that drive business decision making and process improvement.

Responsibilities

• Own the measurement framework for our internal communications channels, including key performance indicators (KPIs), baselines, benchmarks, and goals.
• Dive deep into content performance and employee feedback data to uncover insights, and share learnings across a global team of internal communicators.
• Analyze sentiment to identify where communications can close information gaps.
• Write analytical narratives for regular Business Reviews that tell the story of what happened, why, and what to do next, and track trends across the business overtime.
• Advise regional communications teams on content strategy using data (bi-weekly editorial calls, ad hoc requests, content recommendations).
• Build AI-powered automation to reduce manual reporting burden (automated reports, Slack integrations, scheduled data pulls, intelligent agents).
• Build and maintain dashboards and data tools for a global set of non-technical stakeholders.
• Design and implement reporting solutions that enable stakeholders to manage the business and make effective decisions.
• Access raw data feeds, build queries, organize data, and design visualizations that present business performance at a glance.
• Partner cross-functionally with tech teams to innovate and improve the customer experience for our internal teams and employee customers across Operations.

Qualifications

• Bachelor's degree
• 5+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
• 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience
• Experience defining requirements and using data and metrics to draw business insights
• Experience making business recommendations and influencing stakeholders
• Experience producing executive-level written materials and presenting to executive audiences
• 5+ years of business analyst, data analyst or similar role experience
• Experience with data visualization using Tableau, Quicksight, or similar tools
• Experience effectively communicating complex concepts through written and verbal communication
• Experience gathering business requirements, using industry standard business intelligence tool(s) to extract data, formulate metrics and build reports