Communications Assistant

About Us

One New Creation is committed to delivering exceptional customer experiences through professionalism, innovation, and meaningful connections. Our team is driven by collaboration, continuous learning, and a passion for providing outstanding service to every customer.

Position Overview

We are seeking a motivated and customer-focused Call Center Agent to join our growing team in Houston, TX. In this role, you will serve as the first point of contact for customers, providing professional assistance, answering inquiries, resolving concerns, and ensuring every interaction reflects our commitment to excellence. This is an excellent opportunity for individuals who enjoy communicating with people, solving problems, and working in a supportive team environment.

Key Responsibilities

• Respond to customer inquiries by phone, email, and in person
• Aid with scheduling appointments and maintaining calendars
• Prepare and organize customer correspondence and documentation
• Maintain accurate communication records and files
• Cook up information between customers and internal teams
• Provide administrative support for daily office operations

Minimum Requirements

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Professional and customer-focused attitude
• Basic computer skills, including Microsoft Office, email, and data entry
• Ability to work independently and collaboratively
• Previous customer service or administrative experience is a plus but not required