Communications and Digital Content Lead

Kforce has a client seeking a Communications and Digital Content Lead in Palm Beach Gardens, FL.

About the Role

The Communications and Digital Content Lead will develop and execute the communications strategy for the updated SDLC. The role will create clear, engaging, and audience-specific communications that build awareness, understanding, and support. The position will also lead completion and ongoing management of the FPLS AI communications hub, including landing pages, resource pages, sponsor content, newsletters, frequently asked questions, training links, and go-live information.

Responsibilities

• Develop and maintain the SDLC communications strategy, audience plan, editorial calendar, and content backlog
• Produce and distribute a biweekly SDLC newsletter
• Draft sponsor messages, executive announcements, leadership talking points, manager communications, and employee updates
• Create audience-specific content explaining why the SDLC is changing, what is changing, who is affected, and what action is required
• Complete the information architecture, content structure, launch, and governance of the FPLS AI communications hub
• Create and maintain landing pages for handbooks, training, process maps, templates, videos, office hours, and support resources
• Establish publishing, approval, version control, accessibility, archiving, and review standards
• Develop FAQs, milestone updates, launch countdowns, success stories, and reinforcement campaigns
• Coordinate sponsor video scripts, storyboards, production, transcripts, and companion written content
• Monitor page visits, newsletter engagement, downloads, feedback, and content effectiveness
• Conduct message testing, surveys, interviews, or listening sessions to assess audience understanding and improve content
• Maintain brand, terminology, privacy, confidentiality, accessibility, and editorial quality standards across all channels

Requirements

• Bachelor's degree in Communications, Marketing, Journalism, Public Relations, Business, Digital Media, or a related field
• Four or more years developing communications for organizational, process, or technology change
• Experience translating technical information into clear employee communications
• Experience managing digital content, SharePoint sites, intranet pages, or internal communications hubs
• Exceptional writing, editing, storytelling, and message-development skills
• Advanced graphic design skills, including the ability to create polished layouts, visual communications, presentations, and digital assets using tools such as Canva, Adobe Creative Cloud, or comparable platforms
• Ability to manage multiple content deadlines, stakeholders, and approval cycles

Preferred Qualifications

• Experience supporting SDLC, cybersecurity, digital transformation, technology governance, or process initiatives
• Experience with SharePoint, Teams, Stream, PowerPoint, Canva, Adobe tools, or comparable platforms
• Experience producing executive video and multimedia content
• Experience using analytics to improve communication effectiveness
• Knowledge of accessibility and inclusive communication standards

Benefits

• Comprehensive medical, dental, and vision insurance
• HSA and FSA options
• 401(k) retirement plan
• Life, disability, and accidental death & dismemberment (ADD) insurance

Pay

The pay range is the lowest to highest compensation the employer reasonably believes in good faith they would pay at posting for this role. Final compensation will be based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract, and business needs.

Schedule

• Salaried personnel receive paid time off
• Hourly employees are not eligible for paid time off unless required by law
• Hourly employees on a Service Contract Act project are eligible for paid sick leave