Communication Systems Technician III

About the role

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician III in the Lufkin, Texas area to support our fast-growing Voice (MSS) division.

Responsibilities

• Installing, programming, and maintaining complex communication equipment to get customers up and running.
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, and other mission-critical customers.
• Designing and upgrading customer systems to the latest technologies and solutions.
• Supporting and executing customer Functional Acceptance Test Plans (FATP), performing/documenting results of site surveys and assessments per defined customer requirements in pre-sales delivery and post-installation.
• Focusing on system optimization and complex troubleshooting, and mentoring/training the team on new technologies and equipment.
• Partnering with customers and sales teams to prepare quotes, bids, and schedules for completing installation/repair tasks.
• Assisting and collaborating well with the team, Service Manager, and customer.
• Demonstrating a willingness to learn and be mentored on a new technology in communications and equipment.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• BUILDING AND MAINTAINING POSITIVE CUSTOMER RELATIONSHIPS AND DRIVING SERVICE BUSINESS GROWTH AND PROFITABILITY AS THE MAIN CUSTOMER INTERFACE.
• LEADING CONTINUOUS IMPROVEMENT EFFORTS AND EFFECTIVELY MANAGING CHANGE.
• SERVING IN AN ON-CALL ROTATION AND PROVIDING 24/7 TECHNICAL SUPPORT.

Requirements

• Minimum 5 years, an average of 10+ years of technical service and installation experience.
• Proven track record of successfully executing and overseeing all phases of technical installation, service, maintenance, and programming.
• Expert ability to diagnose, troubleshoot, repair, and maintain the operation of complex radio systems/communications centers and other wireless systems/equipment.
• (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, MOTOTRBO, etc.).
• Expert understanding of radio theory and propagation characteristics.
• Thorough knowledge of infrastructure components, including repeaters, mobiles, portables, and miscellaneous signaling equipment.
• Team-focused with a passion to meet customer needs.
• Possess strong communication skills for end users and third parties.

Qualifications

• High school diploma or equivalent.
• Valid driver's license.
• Ability to pass a background check.

Skills

• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Knowledge of network protocols and telecommunications principles.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including evenings and weekends.

Benefits

• Medical, Dental, Vision insurance.
• 401(k) retirement plan.
• Holiday pay.
• Education incentives.

Pay

Competitive compensation based on experience and qualifications.

Schedule

First shift hours Monday – Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.