Communication Specialist-Full Time-Days

Location: Fayetteville, North Carolina – Cape Fear Valley Medical Center, Command Center

About the role

Facilitates patient flow into, through, and out of the Cape Fear Valley Health system.

Responsibilities

• Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support principles of service excellence
• Communicates with internal and external stakeholders using problem-solving skills to facilitate patient placement and transfers into and out of Cape Fear Valley Health System
• Receives physician orders on new admissions/transfers
• Monitors bed availability and coordinates bed placement, transfers, and discharges
• Maintains a list of patients awaiting transfer into Cape Fear Valley Health System
• Serves as a liaison for patients, families, physicians, and staff related to patient transfers, bed availability, and patient flow issues
• Facilitates effective utilization of technology available for expediting patient flow through the health system
• Collaborates with Nursing Leadership, Care Coordination, and individual Units to facilitate patient throughput
• Other duties as assigned

Requirements

• High school diploma or equivalent required
• EMS credential preferred
• Computer experience required
• Hospital and/or business office experience with specific focus in patient logistics preferred
• EPIC experience preferred

Skills

• Ability to communicate needs and concerns in a constructive and positive manner
• Ability to prioritize work and maintain control in stressful situations
• Exhibits creativity and flexibility in problem solving
• Ability to collaborate with a variety of individuals and disciplines
• Ability to communicate and resolve patient concerns

Physical Requirements

• Visual and auditory acuity required
• Able to articulate clearly and succinctly
• Work requires long periods of standing, sitting, or walking
• Must have command of the English language

Schedule

Days