Communication Specialist (Community Connection Advisor).

Key Responsibilities

• Answer incoming calls and direct them to the appropriate department or team member.
• Provide exceptional customer support by answering inquiries, scheduling services, and resolving concerns promptly.
• Make outbound calls to potential clients and follow up with existing customers to ensure satisfaction.
• Promote company products and services through positive, solution-oriented communication.
• Maintain accurate records of interactions, follow-ups, and sales activities in CRM software.

Community Engagement & Communication

• Serve as a liaison between the company and its community, responding to messages, comments, and inquiries on all digital platforms.
• Develop and execute communication strategies that strengthen community relationships and brand reputation.
• Gather and share customer feedback with internal teams to improve service and experience.
• Support local outreach initiatives, campaigns, and events designed to connect with our audience and drive engagement.

Social Media & Marketing

• Support plan, create, and publish engaging content (text, photo, and video) across all social media platforms—Facebook, Instagram, LinkedIn, TikTok, and Google Business.
• Manage social media interactions, ensuring prompt, friendly, and professional responses.
• Track engagement metrics, analyze campaign performance, and use insights to refine strategies.
• Collaborate with marketing and leadership teams to align messaging, promotions, and campaigns.
• Ensure consistent brand voice and visual identity across all media and communications.

Qualifications

• Soft Skills: Exceptional verbal and written communication skills, strong interpersonal and relationship-building abilities, customer-first mindset with empathy, patience, and professionalism, excellent time management and organizational skills, creative thinker with the ability to engage diverse audiences, adaptable and proactive in fast-paced environments.
• Technical Skills: Proficiency with Microsoft Office Suite and CRM platforms, working knowledge of social media management tools (e.g., Meta Business Suite, Buffer, Hootsuite), familiarity with analytics tools for tracking engagement and performance, basic design and content creation experience using tools like Canva or Adobe Express.

Training and Development

• Comprehensive training will be provided to ensure success in customer service, communication tools, and social media management.
• Ongoing professional development opportunities will support long-term career growth within the company.

Compensation

This position may begin part-time with the potential to grow into full-time based on performance and business needs. Compensation will be discussed during the interview and will reflect the applicant’s experience, skill set, and commitment to role responsibilities.