Communication Rep II,Emerg Med

Responsibilities

• Serves as the first point of contact between the Hospital Emergency Department, prehospital providers, and outside facilities for both adult and pediatric patients to determine needed resources, optimize throughput, and maintain patient safety.
• Serves a vital role in the distribution of information and activation of specific care teams including but not limited to Emergency Medicine, Trauma, Stroke, Pediatrics, etc.
• Collates and documents relevant information from prehospital providers, including ground and helicopter agencies, via radio, telephone, and additional digital communications.
• Documents and prompts for complete information from receiving facilities about possible patient transfers to the ED during overnight hours.
• Works collaboratively with sending facility and team to determine resources needed for the patient and if immediate transfer is necessary to Hospital ED overnight.
• Works with physicians working clinically and ED leadership when needed to decide if transfer is needed and to facilitate.
• Collects and documents relevant information from transfer centers, outside facilities, and community-based providers via radio, telephone, and additional digital communications.
• Utilizes collected information, assesses resource needs and initiates appropriate activation of specific care teams (Emergency Medicine, Trauma, Stroke, Pediatrics, Burn, MI, etc.).
• Follows hospital incident management system protocols in both declared and resource-dependent incidents and manages incoming calls during events.
• Utilizes and maintains Monroe County Disaster Paging system, and assists with maintaining communication systems.
• Collects and documents clinical information in EMR and receives and documents critical lab values, making appropriate notifications to clinical team members.
• Other duties as assigned.

Requirements

• High School diploma or equivalent and 2 years of experience in Emergency Services, Pre-Hospital, or Clinical Emergency Medicine required.
• Associate's degree or Bachelor's degree and 5 years of experience in Emergency Services, Pre-Hospital, or Clinical Emergency Medicine preferred.
• Equivalent combination of education and experience may be considered.

Qualifications

• Knowledge of basic Emergency Medicine clinical and operational protocols required.
• Excellent communication skills and interpersonal skills required.
• Ability to manage multiple competing priorities with efficiency and professionalism required.
• Basic competency with computers and additional digital interfaces required.

Skills

• Knowledge of basic Emergency Medicine clinical and operational protocols.
• Excellent communication skills and interpersonal skills.
• Ability to manage multiple competing priorities with efficiency and professionalism.
• Basic competency with computers and additional digital interfaces.

Benefits

• The referenced pay range represents the minimum and maximum compensation for this job.
• Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Pay

• Compensation Range: $25.60 - $35.84

Schedule

• Scheduled Weekly Hours: 36
• Work Shift: UR - Rotating (United States of America)
• Department: 500320 Emergency SMH