Communications Specialist II-Health

About the role

Coordinates telecommunications services for an assigned geographic area of the state or performs advanced operator functions supporting the state's central telephone switchboard operation. Supervises and assists attendants in the proper handling of telephone calls. Maintains directory assistance listings. Answers service-related calls for the operations center. Resolves system problems by phone or places service orders for subsequent repairs. Coordinates telecommunications services within the assigned area. Serves as liaison with vendor and agency coordinators to ensure efficient service. Reviews and verifies monthly charges; determines departmental costs.

Responsibilities

• Supervises and assists attendants in the proper handling of telephone calls.
• Maintains directory assistance listings.
• Answers service-related calls for the operations center.
• Solves system problems by phone or places service orders for subsequent repairs.
• Covers for absent staff.
• Calls vendors and agency coordinators to ensure efficient service.
• Reviews and verifies monthly charges; determines departmental costs.

Requirements

• High School Degree or Equivalent required.
• 1 year of work experience.

Qualifications

• Ability to perform job functions while standing. (Frequent)
• Ability to perform job functions while sitting. (Frequent)
• Ability to perform job functions while walking. (Frequent)
• Ability to climb stairs. (Infrequent)
• Ability to work indoors. (Continuous)
• Ability to work from elevated areas. (Frequent)
• Ability to work in confined/cramped spaces. (Infrequent)
• Ability to perform job functions from kneeling positions. (Infrequent)
• Ability to bend at the waist. (Frequent)
• Ability to squat and perform job functions. (Infrequent)
• Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)
• Ability to reach in all directions. (Frequent)
• Possess good finger dexterity. (Continuous)
• Ability to fully use both legs. (Continuous)
• Ability to fully use both hands/arms. (Continuous)
• Ability to lift and carry 15 lbs. unassisted. (Infrequent)
• Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)
• Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)
• Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
• Ability to see and recognize objects close at hand or at a distance. (Continuous)
• Ability to match or discriminate between colors. (Continuous)
• (Selected Positions) Ability to determine distance/relationship between objects; depth perception.

Skills

• Excellent customer service skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of telecommunications systems and procedures.
• Ability to troubleshoot and resolve technical issues.
• Proficient in Microsoft Office Suite.

Benefits

• Health insurance coverage.
• Retirement plan options.
• Flexible scheduling.
• Professional development opportunities.

Pay

Hourly pay rate as per the Pay Grade Health-23.

Schedule

Shifts may vary based on operational needs.