Communication Operator Lead

About the role

Captures the day-to-day workflow and provides work direction to Communications Operators. Coordinates department scheduling and training, ensuring performance standards and adherence to department policies and procedures.

Responsibilities

• Coordinates department scheduling and training, assuring performance standards and department policies and procedures are followed.
• Assigns, monitors, and reviews progress and accuracy of work, directing efforts and providing guidance on more complex issues.
• Assists with human resources responsibilities, including interviewing and selection of new employees, orientation, staff development, providing performance feedback, resolving employee concerns, and enhancing employee morale.
• Maintains current knowledge of department and hospital policies and procedures, answering service accounts and switchboard information through review of bulletin board postings, department handouts, and attendance at staff meetings.
• Serves as a communication link between in-house and on-call personnel, patients, and caregivers.
• Communicates routine, urgent, and emergent information utilizing information binders, on-call schedules, staff listings, and department policies and procedures.
• Connects, and directs calls to appropriate locations.
• Provides and arranges for the repairs of pocket pagers, patient room telephones, and "special needs" patient telephones.
• Maintains the timely reception of monthly call schedules from physician offices and hospital departments.

Requirements

Typically requires 3 years of experience in communications that includes experiences in answering incoming calls for a multi-line switchboard. Must possess excellent verbal communication skills and independent decision-making ability.

Qualifications

• A high school diploma is required.

Skills

Excellent verbal communication skills. Independent decision-making ability.

Benefits

Comprehensive suite of Total Rewards including:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

Pay

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training. Premium pay such as shift, on call, and more based on a teammate's job. Opportunity for annual increases based on performance.

Schedule

Scheduled Hours: Full time 80 hours every two weeks Mon - Fri 11am-7:30pm, with flexibility to start earlier or later if needed. Weekend on call rotation.