Communication Operator III

Responsibilities

Answer emergency and non-emergency telephones. Operators must listen accurately and record the information provided by citizens, police, fire, and medical personnel and be able to accurately relay this information to the appropriate person often called upon to make decisions quickly, accurately, and effectively. When a call is taken, the first concern is that of the caller. Each situation must be analyzed and evaluated individually, always keeping in mind the importance of the information imparted and treating each caller impartially and fairly.

• Complete assignment as directed
• Maintain work areas
• Knowledge of general orders
• Process wrecker requests and maintain wrecker files
• Utilize resources
• Track and monitor appropriate personnel
• Routinely request assistance from other agencies
• Prioritize calls
• Operate telephone consoles/CML
• Operate NCIC/FCIC computer
• Operate the PSC computer/CAD
• Notify agencies/floor supervisor of robberies and priority events
• Dispatch appropriate personnel for service
• Inform supervisors of events and activities in progress

Requirements

• High School Diploma
• At least 18 years of age
• Associate's Degree or equivalent
• Successfully complete the Wonderlic Basic Skills Test

Qualifications

• Completed 6-week classroom style academy
• 1 week of EMD/EFD certification training
• 16 weeks of field training
• Work 8-hour shifts during the agency paid training academy
• Move to 12-hr shifts upon completion
• Receive certifications in:
• 9-1-1 Public Safety Telecommunicator
• Florida Certification
• Emergency Medical Dispatch Certification (EMD)
• Emergency Fire Dispatch Certification (EFD)
• CPR Certification

Skills

• Self-motivated
• Team player
• Quick thinking
• Clear communication
• Customer service oriented
• Public safety minded

Benefits

• Comprehensive background investigation
• Polygraph examination
• Medical examinations
• Drug and tobacco screening
• Psychological examination (certified and communications positions)

Pay

Long-Term Salary Cap: $89,781

Schedule

Shift Work – The Emergency Operations Bureau (EOB) operates 24 hours per day/7 days per week. Shifts assignments include weekends, holidays, on call, hurricanes, evacuations, or other state of emergencies. Shifts are not rotating; you must be flexible and able to work 12-hour shifts including day shift (0700-1900) or night shift (1900-0700).

Additional Information

• PTO: 2184 annual work hours
• Free, onsite, confidential mental health counseling services available to all employees
• Click here to view our benefits
• Book the SCSO