Communication Operator

About the Role

Under direct supervision, receives incoming calls, initiates emergency call notification, pages medical center personnel on request, and maintains various records as required.

Responsibilities

• Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel following established policies and procedures.
• Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills consistent with the organization’s philosophy of providing extraordinary customer relations and quality service.
• Receives and routes incoming calls to appropriate stations.
• Pages medical center personnel.
• Responds to callers' inquiries concerning patient condition and other requests for information.
• Announces appropriate and urgent messages.
• Serves as the central communications point for all in-house emergencies (e.g., Code Red and Code Blue).
• Documents events in logs or an online database.
• Performs various clerical duties such as listing on-call personnel, listing beeper personnel, and distributing brochures and mailings.
• Records and processes requests for telephone equipment repair.
• Reports equipment malfunctions to appropriate personnel.
• Performs other related duties as required.

Requirements

• Minimum one (1) year of multi-line telephone experience (waived for current KP Coalition employees per the National Agreement).
• High School Diploma or GED.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write basic correspondence.
• Ability to effectively present information in one-on-one and small group arrangements.
• Must be willing to work in a Labor Management Partnership environment.
• Must pass a typing test of 25 WPM.

Schedule

• This is an on-call position with variable shifts, including weekends.
• Working hours: 12:00 AM – 11:59 PM.

Pay

$35.39 - $37.22 per hour. Kaiser Permanente strives to offer a market-competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of the total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Work Setting

Onsite at Oakland Hospital in Oakland, California.