Communication Officer

About the role

The Communications Officer position at Klickitat County serves as a vital link between the public and emergency services. The role involves receiving and prioritizing emergency and non-emergency calls, dispatching appropriate units, and maintaining radio contact with field officers.

Responsibilities

• Evaluates incoming emergency calls and requests necessary information to dispatch appropriate units.
• Provides information and assistance to the public and refers complaints to appropriate personnel.
• Completes numerous outgoing calls and maintains thorough and accurate information.
• Ensures compliance with local laws and regulations.
• Operates various communication equipment and follows prescribed radio procedures.
• Becomes certified on ACCESS/WACIC computer consoles to access relevant law enforcement data.
• Maintains logs of all radio transmissions, phone calls, and actions taken.
• Communicates effectively and handles multiple situations simultaneously.
• Assists walk-in traffic and performs clerical duties as needed.
• Coordinates with other agencies on the common radio frequency.

Requirements/Minimum Qualifications

• Knowledge of local public agencies and law enforcement, fire, and emergency departments.
• Basic law enforcement principles and techniques.
• Medical and first aid skills to assess call nature and dispatch appropriate units.
• Local geography, streets, buildings, and landmarks.
• Ability to learn and carry out explicit orders.
• Clear, well-modulated voice and ability to follow critical procedures.
• Physical capability to perform essential functions.
• Valid state driver's license.

Benefits

• Vacation, sick and paid holiday leave.
• Medical, dental, vision, and life insurance with substantial County contributions.
• Retirement package through the Washington State Department of Retirement System.
• Flexible Spending Account, Deferred Compensation programs, voluntary life and LTD insurance, AFLAC coverage, and ongoing training programs.