Communication Center Specialist

About the role

The Communication Center Specialist will be responsible for answering and routing all incoming queue calls, providing a 5‑star customer experience for patients on behalf of affiliated pediatric dental and orthodontic practices. The primary responsibility is scheduling patients for dental and orthodontic appointments. The specialist must have a friendly demeanor, the ability to quickly make a personal connection with callers, strong conflict‑resolution skills, and properly organize inquiries and requests to ensure timely resolution.

Responsibilities

• Answer and route all incoming queue calls
• Schedule patients for dental and orthodontic appointments
• Provide a high level of customer service and act as an advocate for patients
• Address caller needs efficiently and in a timely manner
• Assist with various administrative functions as needed
• Follow company and department procedures and guidelines

Qualifications

• High school graduate or GED
• Experience working in a busy environment
• Excellent written and verbal communication skills
• Independent thinker
• Proficient in spelling and typing
• Ability to be a team player
• Must be reliable
• Bilingual (Spanish) – ability to read, write, and speak fluently in Spanish and English (bonus)
• Basic knowledge of dental terminology (bonus)
• Previous dental experience (bonus)

Benefits

• Group health coverage
• Disability insurance
• 401(k) retirement opportunities
• Paid leave
• Attractive dental and orthodontic treatment discounts
• Work‑from‑home option after completing one full year of in‑office employment

Schedule

Monday through Friday work schedule; weekends off.