Communication Center Coordinator

Responsibilities

• Cook up and distribute communication activities linked to system-triggered Fire Alarms or potential fire scenarios, like smoke reports or gas smells.
• Handle and relay passenger and airport injury incidents.
• Monitor and manage FIKE, Metasys (escalators), and BMS systems.
• Coordinate responses to system-related issues such as fire alarms or escalator/elevator problems.
• Take and relay phone and radio communications to the right people to solve issues quickly.
• Enter and log necessary data and communications into EAMS and the Supervisor Shift Log.
• Manage and release lost and found items outside of regular business hours according to AATC's policies.
• Issue and log operational keys to those who need them.
• Support process improvements by studying and reporting on areas needing correction.
• Ensure adherence to health, safety, and security procedures and report any issues.
• Build and maintain relationships with internal and external customers and other AATC team members.
• Review and improve services provided by AATC partners to meet contract standards.
• Perform Preventative Maintenance checks and other activities in AATC parking lots and other oversight areas.
• Address customer requests through coordination with concessions, partners, and maintenance services.

Requirements

• High School Diploma or equivalent.
• Experience in a call center/dispatch setting.
• Able to work flexible schedules, including nights, weekends, and holidays.
• Pass background check with a 10-year fingerprint search.
• Able to lift up to 50 pounds and walk throughout the airport environment.

Qualifications

• Strong interpersonal, communication, and problem-solving skills.
• Passion for customer service excellence.
• Organizational skills to handle multiple priorities.
• Ability to work independently and build consensus.
• Integrity, dependability, and a sense of urgency.