Commons Desk Operations Team Leader (CSR)

Responsibilities

• Processing USPS mail and package deliveries; forwarding USPS mail
• Issuing and tracking residence hall room keys per guidelines and maintaining key inventory
• Submitting work orders for core changes
• Issuing temporary ID cards, reviewing digital door access information to troubleshoot
• Processing payment for various transactions using register system and maintaining a cash drawer
• Processing sign-outs of recreational equipment, cleaning supplies, etc.
• Tracking and handling Lost and Found items per University policy
• Communicating policies and procedures to customers and student employees

Requirements

• General Equivalency Diploma (GED) or High School (HS)
• No prior relevant work experience required; previous relevant work experience accepted in lieu of education
• Required Certifications: None

Qualifications

• Requires the operation of various office equipment and computer systems

Skills

• Customer service skills
• Basic administrative and organizational skills

Benefits

• Comprehensive medical, dental, and vision coverage
• Robust retirement plans
• Substantial paid time off which includes holidays, vacation and sick time
• A generous 75% tuition discount, available to employees as well as eligible spouses and children

Pay

The salary range for this position, including all possible grades, is $33,504.00 - $48,552.00.

Schedule

Overnight Position - Typical work schedule is Sunday-Thursday 11:00pm - 8am (Friday and Saturday off), with some variation for special events and summer operations.

Location

Work location may vary between the six Commons Desks Operations as necessary for coverage and duties.

Background Checks/Clearances

• PA State Police Criminal Background Check
• PA Child Abuse History Clearance Form
• Federal (FBI) Fingerprint Criminal Background Check

Campus Security Crime Statistics

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive.

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