Commissions Services Specialist II

About the role

F&G is seeking an Agency Services Commissions Specialist II who will be accountable for ensuring the accurate and timely processing of all aspects of commissions for our distribution partners.

Responsibilities

• Develop and maintain a general understanding and working knowledge of Commissions procedures and regulations, including state regulations and accounting principles.
• Review daily and monthly reports and take immediate action to resolve any conflicts with agent data.
• Interact with internal and external customers appropriately on an as-needed basis.
• Participate in cross-training within the department.
• Accept and own assigned project tasks; understand impact within the team or organization.
• Contribute to special projects as assigned.
• Contribute to deliverables by executing work and providing team members with appropriate status updates.
• Provide feedback to managers regarding repeated errors and issues that could be related to system functionality or training.
• Demonstrate risk awareness and the courage to speak up to facilitate immediate adjustments.
• Apply comprehension of accounting principles to assist in the research of errors and out-of-balance transactions.
• Ensure individual quality and productivity standards are met.
• Perform other functions, duties, and projects as assigned.
• Monitor, measure, and assess processes to determine areas of improvement; identify and eliminate operational waste.

Requirements

• AA or BA degree preferred; relevant experience considered in lieu of degree.
• Minimum of 2 years of office experience in the insurance or other regulated financial services industry; familiarity with state regulations, commissions, and other applicable requirements.
• Regular and punctual attendance.
• Some travel may be required (less than 10%).

Skills

• Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook), mainframe processing, and the ability to utilize dual monitors.
• Strong customer service skills.
• Ability to build new skills and adapt to new ways of thinking.
• Ability to multi-task in a fast-paced environment.
• Ability to develop and maintain purposeful, collaborative, and productive team-driven relationships.
• Ability to derive intuitive conclusions by analyzing patterns and datasets.
• Ability to self-organize, set priorities, and manage workload.
• Basic understanding of how current job fits into the organizational vision.
• Empowerment and courage to actively participate in meetings to ensure all perspectives are considered.

Work Environment

F&G offers the ability for in-office, hybrid, and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause undue hardship for F&G.