Commission Analyst (contract)

Please note that this is a contract role providing services to Hilton through Talent Solutions. If selected, you will be employed by Talent Solutions and will not be an employee of Hilton or eligible for Hilton benefits. Hybrid role in Memphis, TN location working onsite 2 days per week.

About the role

This role sits within Hilton's Distribution Services team, a critical function of the Global Distribution Organization that builds automated solutions and designs processes to support the execution of compensation terms across Hilton's vast network of partner agreements. The ideal candidate will ensure the timely and accurate payment of Group Meetings and Events commissions, supporting over 6,500 Hilton properties globally. This position requires a detail-oriented, analytical professional who thrives in a fast-paced environment and is passionate about delivering exceptional service to both internal and external stakeholders.

Responsibilities

• Research information and analyze data to arrive at objective conclusions, recommendations, and plans of action within the FastPay program
• Identify and suggest process improvements related to FastPay operations
• Manage the commission payment process cycle through research, special projects, and internal control procedures
• Perform reconciliations of hotel supporting documentation to Meeting Planner Company (MPC) invoices, including researching, resolving, and reporting any variances
• Support all US, Canada, and Mexico Hilton branded properties participating in the program by providing mentorship on required approvals, information input, and meeting pickup for processing commission payments
• Assist with adjustments to commission payments as applicable
• Provide customer service support to MPCs and perform functions related to special projects or ad-hoc requests

Skills

• Strong analytical and problem-solving abilities with the capacity to draw objective conclusions from data
• Excellent time management skills with the ability to meet deadlines consistently
• Effective communication and influencing skills across all levels of an organization
• High attention to detail and strong organizational skills
• Self-motivated and able to take initiative in implementing goals
• Adaptability and flexibility in response to changing priorities and business needs
• Positive energy, drive, and a collaborative approach to teamwork

Qualifications

• 2+ years of professional work experience required
• 2+ years of experience in Finance, Accounting, or Customer Service preferred

About the team

This is a compelling opportunity to join a globally recognized hospitality brand and contribute to a high-impact team that directly supports thousands of properties worldwide. As part of Hilton's Distribution Services team, you will gain valuable exposure to global distribution operations, commission management, and partner relations, all while developing your analytical and customer service expertise in a dynamic and collaborative environment.