Commercial Water Heater Delivery Associate

Role Overview

The Commercial Water Heater Delivery Associate positively supports the Hot Water Xpress Program, including our commercial water heater replacement program, while promoting the Bradford White product line and other key vendor water heater solutions. This role represents the company in a highly professional, safe, and cost-effective manner while delivering outstanding service to customers.

CORE RESPONSIBILITIES

• Delivery & Order Fulfillment
• Deliver commercial water heaters as part of the Hot Water Xpress program via the most effective route
• Pick and pack orders for delivery; follow all special instructions pertaining to individual orders
• Use stair climber safely and efficiently during deliveries
• Schedule and remain on-call 24/7 for after-hour deliveries and opening the branch after hours
• Inventory & Customer Transactions
• Maintain inventory levels on water heaters, associated parts, and truck stock
• Accurately process customer transactions including orders, quotes, and returns
• Provide accurate information regarding availability of in-stock items
• Fill requests for catalogs, product information, or samples promptly and accurately
• Sales & Customer Service
• Increase sales and average order size through cross-selling, up-selling, add-on sales, and promotional items
• Provide excellent customer service on every interaction — at delivery, by phone, and at the counter
• Proactively support all Northeastern Supply product lines with knowledgeable recommendations
• Teamwork & Standards
• While not making deliveries, support the local branch in the warehouse — pulling orders, receiving, and related tasks
• Follow all company policies, procedures, and safety initiatives
• Adhere to all rules and regulations set forth in the Employee Handbook
• Other duties as assigned

Qualifications

• High school diploma or GED required
• 2–3 years of delivery and customer service experience preferred
• Strong customer service and problem-solving skills
• Ability to lift up to 75 lbs. and maneuver up to 1,000 lbs. safely and with equipment
• Willingness to learn about water heaters and parts; knowledgeable support of NE product lines
• Good written and oral communication skills with ability to manage multiple priorities
• Results-oriented and willing to be accountable for performance
• Ability to work effectively with a team of diverse individuals

BENEFITS

• Medical, Dental & Vision
• Short & Long-Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement

• 401(k) with Company Match
• Free Surgery & Imaging Program*
• Free Medications*
• Delta Perks — Local Discounts
• Discount Hub Coverage available for families

Benefits Description Medical, Dental & Vision Eligible to enroll on the 1st of the month following 45 days of employment Short & Long-Term Disability Eligible to enroll on the 1st of the month following 45 days of employment Life Insurance Eligible to enroll on the 1st of the month following 45 days of employment Flexible Spending Account (FSA) Eligible to enroll on the 1st of the month following 45 days of employment Telehealth Eligible to enroll on the 1st of the month following 45 days of employment Gym Reimbursement Eligible to enroll on the 1st of the month following 45 days of employment Additional Benefits Description 401(k) with Company Match Eligible to enroll on the 1st of the month following 45 days of employment Free Surgery & Imaging Program* Eligible to enroll on the 1st of the month following 45 days of employment Free Medications* Eligible to enroll on the 1st of the month following 45 days of employment Delta Perks — Local Discounts Eligible to enroll on the 1st of the month following 45 days of employment Discount Hub Coverage available for families Eligible to enroll on the 1st of the month following 45 days of employment

* Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.

We are an equal opportunity employer.