Commercial Truck Service Advisor

About the role

Lynch Truck Center is seeking a motivated and experienced Commercial Truck Service Advisor to join their dynamic team. This position requires a positive attitude and a willingness to work hard.

Responsibilities

• Provide service information and recommendations to customers
• Maintain dealership quality standards
• Schedule appointments
• Sell service, labor, and products
• Accurately document repair orders with customer's concern, cause, and correction
• Conduct post-repair follow-up
• Resolve customer complaints
• Superior customer service
• Assist the Service Manager in daily operation and oversight of service department
• Maintain shop workflow to maximize shop productivity, based on dealership policies and technician skill levels
• Provide support to other service advisors and technicians

Requirements

• Experience as a Truck Service Advisor
• Strong leadership and communication skills
• Detail oriented with excellent organizational skills
• Ability to multitask and accomplish tasks despite interruptions
• Proficient in resolving customer concerns and issues
• Valid driver’s license and a clean driving record
• Proven track record of dependability