Commercial Training Design + Delivery Manager

Key Responsibilities

• Develop a comprehensive commercial training strategy aligned to business priorities, adoption stages, and field performance gaps
• Define core competencies, learning pathways, and readiness checkpoints for all commercial roles
• Design the curriculum architecture for the full sales training overhaul, including scope, sequencing, learning objectives, and content ownership across clinical and sales domains
• Establish measurable performance objectives tied to training initiatives; define how success will be assessed at the rep, cohort, and program level
• Independently design and develop high-impact training materials across both clinical and sales domains, including: clinical disease state and procedure training modules, product and evidence-based content, sales process curricula, objection handling frameworks, facilitation guides, coaching tools, and eLearning programs
• Partner with Medical Affairs, Medical Education, Marketing, Key Opinion Leaders (KOLs), and subject matter experts to ensure clinical training content is medically accurate, procedure-relevant, and field-tested
• Apply instructional design principles and adult learning theory to create engaging, outcome-focused learning experiences
• Ensure all content is clear, practical, field-relevant, and directly tied to observable behavior change
• Maintain content quality and accuracy across the full training library; own the clinical and sales accuracy of all materials through the MLR process
• Facilitate live and virtual onboarding programs for new hire sales cohorts, including both clinical and sales training components
• Lead and facilitate training sessions at National Sales Meetings, QBRs, launch meetings, and other commercial touchpoints
• Deliver interactive workshops that build clinical fluency, reinforce key selling behaviors, and develop procedural confidence
• Model best-in-class facilitation techniques; set the standard for engaging, credible, behavior-changing delivery
• Assess rep readiness and performance during training; provide direct feedback to individuals and to sales leadership
• Define and track the competency framework for commercial roles; translate field performance data and leadership feedback into targeted training interventions
• Establish pre/post training assessment tools and feedback mechanisms to measure behavior change and program effectiveness
• Use field insights, ride-along observations, and sales performance data to continuously evolve training content and delivery
• Partner with Sales Leadership, Marketing, Medical Education and Medical Affairs to ensure training reflects current commercial strategy, updated clinical evidence, and competitive landscape changes
• Serve as a strategic thought partner to commercial leadership on rep development, onboarding standards, and performance readiness

Requirements

• Bachelor’s degree required; advanced degree in life sciences, education, instructional design, or related field a plus
• 8+ years of experience in a commercial medical device or biotech organization
• Minimum 5 years in sales training, commercial enablement, medical education, or field effectiveness roles with direct content development and facilitation responsibility
• Demonstrated experience independently designing and developing both clinical and commercial/sales training content — not solely facilitating or managing programs built by others
• Proven track record facilitating live and virtual training to both small and large groups in a commercial setting; confident and credible with field sales audiences
• Experience in a procedural, interventional, or complex device/therapeutic environment strongly preferred; must be capable of becoming conversant in bronchoscopic lung volume reduction, respiratory disease states, or comparable clinical domain
• Strong instructional design skills and working knowledge of adult learning theory (ADDIE, Kirkpatrick, or equivalent frameworks)
• Experience working cross-functionally with Medical Affairs, clinical teams, or KOLs to develop medically accurate training content preferred

Core Competencies

• Strategic thinker and hands-on builder — can set direction and then execute it personally
• Skilled instructional designer with deep content development capability across clinical and sales domains
• Credible, credible facilitator who commands a room with field sales professionals and clinicians alike
• Strong clinical learning agility — able to internalize complex scientific and procedural content and translate it into accessible, behavior-changing training
• Cross-functional influencer who builds trust with Sales Leadership, Medical Affairs, Marketing, and field teams
• Data-driven and outcomes-focused; uses performance metrics to drive program decisions
• Highly self-directed and comfortable operating with ambiguity in a growth-stage organization
• Strong written and verbal communication skills; can write crisp content and facilitate with equal effectiveness

Compensation

130 - 185K