Commercial Title Assistant (Remote)

About Us

First American's GO Title division provides global title and escrow production support across all channels within First American Title, including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people, fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.

About the Role

Title Assistants support commercial and industrial title processes by collating and gathering information, responding to inquiries, and reviewing and validating the accuracy and completeness of data. This role provides customer service to external clients and field escrow offices as part of an office-based commercial production team. May act as a liaison and work with multiple parties to coordinate the resolution and completion of the title process, or serve in a specialized support role.

Responsibilities

• Performs a wide range of administrative duties requiring experience, skill, and knowledge of title policies and practices.
• Creates and maintains files, records, and reports; monitors and tracks workflow.
• Responds to inquiries and gathers information to resolve issues and complete the title process.
• Communicates information and prepares documentation and reports.
• Communicates with internal and external groups.
• Other duties as assigned.

Requirements

• High School diploma or equivalent.
• 2+ years of title industry experience.
• Experience with MS Office suite.
• Excellent verbal and written communication skills.
• Able to maintain professionalism and a positive service attitude at all times.
• Strong detail orientation and customer service orientation.
• Exercises good judgment.
• Working knowledge of title industry software platforms.

Pay

$20.34 - $27.12 hourly.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• 401k retirement plan.
• PTO and paid sick leave.
• Employee stock purchase plan.

First American embraces individuality and supports an inclusive workplace for all employees. Eligibility for benefits is based on employment status.