Commercial System Specialist

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. Our Optical Communications segment provides industry-leading optical solutions across the broader communications industry, including carrier network and enterprise network product groupings.

About the role

The Commercial System Specialist supports the effective use, adoption, and reporting of commercial systems. This role serves as the first point of contact for system usage questions, reporting and dashboard support, and user enablement, ensuring consistent data, scalable reporting, and high system adoption across the PCS organization.

Responsibilities

• Serve as the primary support contact for Salesforce users, responding to questions related to:
  • System navigation, access and usage
  • Standard commercial/sales processes across the business including quotation process through Salesforce with help from AM, CEx, PLM’s, deal desk groups
  • Report, dashboard and workflow interpretation
• Provide onboarding and ongoing enablement for new and existing users, developing and maintaining user guides, job aids, and training materials
• Triage user requests and escalate complex system design or automation issues as needed with Salesforce and IT teams
• Design, build, modify, and maintain Salesforce reports and dashboards based on defined requirements, ensuring report consistency, usability, and alignment with defined KPIs
• Support recurring reporting needs for leadership
• Coordinate linkage of Windchill, ProjectLink, Creo View with Salesforce opportunities and quotation requests

Requirements

• Bachelor’s degree in business, information systems, analytics, or related field
• 3+ years of experience building and maintaining reports and dashboards in Salesforce
• Strong understanding of sales processes and commercial performance metrics
• Experience supporting a broad user base with varying technical skill levels

Qualifications

• Experience in Sales Operations, Commercial Operations, or Business Analytics
• Exposure to ERP systems (e.g., SAP) or BI tools (Power BI, Tableau, etc.)
• Experience supporting a global or matrixed sales organization

This position does not support immigration sponsorship.

Pay

The range for this position is $75,902.00 - $104,366.00 assuming full-time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

Benefits

• Company-wide bonuses and long-term incentives aligned with key business results
• 100% company-paid pension benefit with fixed contributions that grow throughout your career
• Matching contributions to your 401(k) savings plan (total contributions can reach between 7% and 12% of your pay, depending on your age and years of service)
• Medical, dental, and vision coverage
• Paid parental leave and family building support
• Fitness benefits
• Company-paid life insurance and disability coverage
• Disease management programs
• Paid time off and Employee Assistance Program (EAP)
• Recognition program to celebrate successes and reward contributions