Commercial Services Specialist

About the role

First Community Bank is dedicated to improving the communities where we live and work. With a focus on “community banking,” employees can make an impact through paid volunteer time, matching gifts for charitable contributions, and participation in charitable events. The bank operates over 60 locations in four states and offers a personal level of service.

The Commercial Services Specialist sources, solicits, and supports commercial services within the Commercial Banking Operation (CBO) while delivering a superior customer experience. The role spans client service and sales, product implementation, and operational support.

Responsibilities

• Effectively consult with clients and prospects to determine commercial service needs and propose tailored solutions.
• Develop sales presentations, field demonstrations, and proposals for clients and prospects.
• Attend joint sales calls with retail, business, or commercial relationship managers.
• Identify opportunities to cross‑sell additional banking products and Dominion Payroll.
• Meet and exceed team and personal commercial services production goals as set by executive management.
• Guide commercial clients through the onboarding process for commercial services.
• Open and service commercial deposit accounts, including document preparation and execution.
• Stay current on new products, deposit accounts, and market trends; make recommendations on FCB product offerings.
• Administer one‑on‑one meetings with Business Development Officers, Commercial Relationship Managers, Market Managers, and Regional Managers of Commercial Banking.
• Conduct retail branch meetings for product knowledge, education, and training.
• Act as a liaison between clients and internal departments to ensure a superior customer experience.
• Participate in team, sales, and pipeline meetings.
• Adhere to regulatory, credit, and pricing policies and operational procedures.
• Complete assigned training within expected timeframes.
• Support First Community Bank’s mission, vision, and values by upholding Company Standards of Conduct.

Requirements

• Bachelor’s degree in Business, Finance, or Accounting, or an equivalent combination of education and relevant work experience.
• Two years of experience with progressive responsibilities in small business and commercial banking or equivalent business experience.
• Strong understanding of Commercial Services and relationship management.
• Self‑starter with minimal management oversight.
• Effective oral and written communication, organizational, and time‑management skills.
• Proficiency with computer technology and all software applications used by the FCB CBO.
• Ability to travel as needed, including occasional overnight travel.

Benefits

• Health, vision, and dental insurance.
• 401(k) plan with employer match.
• Life insurance.
• Paid vacation days, holidays, and other time‑off options.
• Company‑sponsored paid volunteer time and matching gifts for charitable contributions.
• Team participation in charitable events.