Commercial Support Specialist, North America

Key Responsibilities

• Support day-to-day operational needs of the North America commercial organization
• Cook upboarding activities for new customers, including required customer and financial documentation
• Support customer quoting and proposal activities, particularly for strategic and high-volume accounts
• Cook internal follow-up and communication between sales, operations, finance, and legal teams
• Help improve commercial processes and reduce administrative inefficiencies
• Track proposal status, customer requests, and follow-up actions to support responsiveness and customer satisfaction
• Maintain CRM data accuracy and support pipeline management activities
• Develop and maintain reports, dashboards, and sales performance metrics
• Support forecasting, reporting, and sales analytics needs for commercial leadership
• Aid in improving CRM adoption and data quality standards
• Aid in managing and tracking CDAs, MSAs, and related agreements
• Cook onboarding and training activities for new commercial team members
• Maintain sales tools, training materials, presentations, and commercial resources
• Cook sales meetings, customer events, trade shows, and promotional materials

Qualifications

• Bachelor’s degree preferred or equivalent experience
• 3+ years of experience in commercial operations, sales support, or related business support role
• Experience supporting commercial or sales organizations in a fast-paced environment preferred
• Strong Salesforce (SFDC) skills, including reporting and dashboard management
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple priorities and work cross-functionally
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint
• Preferred experience in pharmaceutical, biotech, CRO/CDMO, or life sciences industries
• Process improvement mindset with strong attention to detail
• Customer-focused approach with strong professionalism and follow-through

About Us

Solvias is a global provider of chemistry, manufacturing, and control (CMC) analytics to the life sciences industry. Our expert team combines decades of experience with regulatory expertise across small molecules, biologics, and cell and gene therapies. Solvias offers end-to-end solutions from raw material testing to drug product release and API development for small molecules. Headquartered near Basel, Switzerland, Solvias operates six global Centers of Excellence, all adhering to the highest ISO, GMP, GLP, and FDA standards.