Commercial Support Representative

Responsibilities

• Connect with customers by listening to their needs and adapting those needs to a course of action that builds trust and satisfaction.
• Maintain a high level of workflow and keen multitasking skills to persevere through all channels necessary to retain customer satisfaction during projects.
• Engage and leverage business partners such as inventory management, manufacturing, distribution, and sales to strategically make decisions that is in the best interest of the company and customer.
• Foster a service mentality of above and beyond customer requirements.
• Accountable for all aspects of the day-to-day business needs of assigned accounts for multiple product types and categories.
• Yield positive results in an ever-changing environment by incorporating critical thinking in day-to-day tasks and problem-solving methods to reach customer satisfaction.
• Collaborate with team members to ensure service remains seamless during short- and long-term absences.
• Preserve team cohesion by uniting as one and acting as a team player in an environment that envelopes change, stress and success.
• IT savvy that can set up equipment in their home and problem solve their own technical issues as needed.

Requirements

• A High School Diploma/GED
• Two years of experience in a service environment.
• Working understanding of multiple computer systems and sites proficiently.
• Has a solution-focused mindset using critical thinking skills to enhance the customer and associate experience.
• Able to communicate, both verbally and written, with people at all levels of the corporation, in a clear and concise manner.
• Maintain a professional virtual presence throughout each workday.
• Able to work overtime or weekends as required by business needs.

Preferences

• Knowledge of Shaw Online Live Order Entry and Order Modification, Glink and Salesforce.com
• Call Center, flooring, logistics, and/or supply chain experience
• Previous experience working in a remote work environment
• Project management experience preferred, with the ability to coordinate multiple priorities and manage timelines
• Account management experience preferred

Competencies

• Communicate Effectively
• Solve Problems
• Build Customer Satisfaction
• Manage Work

Remote Work Requirements

• Reliable Internet Connection: Must have a high-speed, wired internet connection (minimum 10mbps download / 3mbps upload) with no data limitations or restrictions.
• Workspace Setup: A defined, ergonomic workspace is essential, free from distractions, to ensure a professional and effective work environment.
• Availability: Remote employees must be available to work during inclement weather, emergencies, and be open to mandatory overtime or schedule adjustments as needed.
• Location: Remote

Pay

Hourly Grade: P17

Schedule

Shift Hours: 11:00am-8:00pm EST

Benefits

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.