Sales Support Representative - Commercial

About the role

HPS Specialties – A Ferguson Company is hiring Sales Support Representatives for a full-time on-site position at our Mount Airy, MD location: 1302 Rising Ridge Road, Unit 8. The schedule is Monday through Friday, 7:30am – 4:30pm.

Responsibilities

• Develop a general working knowledge of HPS Specialties and the products, services and solutions that we represent.
• Learn to select and price the best product solution for each application based on the customers' request, specific application and bid documents (narratives, plans, and specifications).
• Develop material quotes from mechanical drawings and specifications.
• Work closely with customers and manufacturers to coordinate all aspects of material release and delivery.
• Learn and apply internal processes and programs to maximize customer satisfaction and increase overall productivity.
• Work together with Sales associates to support customer needs by determining the best products and solutions. This includes reviewing job drawings, specifications, and material selections to provide quotations or technical submittal documents for review and approval prior to release of material.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.

Qualifications

• 0-3 years of sales and/or customer service experience is preferred.
• Industrial PVF and/or commercial HVAC/plumbing industry experience is preferred.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service-oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Strong written and verbal communication skills.
• Ability to quickly learn product knowledge and processes.

Pay

The starting wage may be higher in certain locations based on local or state wage requirements. The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.