Commercial Strategy and Operations Associate

About the role

The Commercial Strategy and Operations Associate will be the analytical engine of Ilant Health's commercial team. They will own the RFP/RFI response process, build and maintain the RFP content library, and partner with Marketing to design sales collateral that differentiates Ilant Health in employer, payer, and broker channels.

Responsibilities

• RFP / RFI Ownership - Own the end-to-end RFP/RFI response process — intake, project plan, drafting, cross-functional input, and on-time, accurate submission.
• Build and maintain the RFP content library, keeping answers current, version-controlled, and consistent with approved clinical, regulatory, and security positions.
• Cross-functional coordination - Coordinate input from Clinical, Legal, Product, Security, and Finance, resolving conflicting or stale answers before they reach a buyer.
• Financial Modeling & Deal Economics - Build and maintain customized financial models, ROI analyses, and pricing scenarios for prospective employer, payer, and broker clients.
• Run utilization-based sensitivity and breakeven analyses using client-specific inputs (population size, demographics, utilization assumptions).
• Support proposal economics and ensure financial assumptions used in deals stay aligned with internal financial planning.
• Buyer-Facing Insight & Analytics - Partner with the Data team to translate Ilant’s outcomes and analytics into compelling, defensible evidence that advances deals — ROI proof points, population insights, and outcome narratives tailored to employer, payer, and broker audiences.
• Communicate outcome and ROI claims so they withstand scrutiny from sophisticated buyers and their actuarial and analytics advisors.
• Maintain CRM hygiene and pipeline reporting — keeping rep-level data quality, pipeline accuracy, and stage progression current.
• Sales Collateral & Strategic Content - Partner with Marketing to design and maintain pitch decks, ROI summaries, one-pagers, customer-facing FAQs, and internal execution playbooks, on-brand and audience-specific.
• Competitive & Market Intelligence - Track competitors, market shifts, and buyer dynamics across employer, payer, and broker channels; maintain battlecards and positioning guidance.
• AI & Process Improvement - Identify and prototype AI-enabled workflows to make RFP response, collateral production, and competitive research faster and higher quality.
• Bring a continuous-improvement mindset to the commercial “machinery,” proposing and implementing better ways of working.

Qualifications

• 3–5 years spanning management consulting, FP&A / financial analysis, strategy, or commercial/revenue operations.
• Exceptional attention to detail and accuracy — you catch the inconsistency others miss, and you treat a client-facing number as something to defend.
• Strong financial modeling skills (advanced Excel / Google Sheets); comfortable building models from a blank sheet.
• Proven ability to manage multi-stakeholder processes under tight deadlines (RFPs, deliverables, cross-functional projects).
• Exceptional writing and presentation skills — can build a compelling deck, write a sharp memo, and tailor messaging to different audiences.
• An active builder mindset toward generative AI — you don’t just use AI to write text; you understand how to leverage LLMs, prompt frameworks, or automation scripts to streamline knowledge work.

Preferred

• Experience in healthcare, digital health, health benefits, or enterprise B2B environments; healthcare consulting experience a plus.
• Familiarity with employer health benefit economics, capitated/risk-based contracting, or pricing structures.
• Startup or high-growth experience; comfort operating without established playbooks.
• Experience with Salesforce, BI tools (e.g., Power BI), or similar systems.