Commercial Sr Technician

About the role

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

Responsibilities

• Serve as a point of contact for internal reviewers by providing process guidance, floor support, and assistance with case‑specific questions, escalations, and complex scenarios, including peer‑to‑peer and independent review activities, ensuring alignment with clinical, operational, and plan requirements
• Respond to escalated calls from the Contact Center and providers, coordinating accurate information, external appeal considerations, and appropriate resolutions while ensuring thorough documentation to support correct approvals or denials
• Review clinical criteria to determine approval eligibility; enter and update prior authorizations, approvals, or denials in claims and UM systems, including reopens and edits driven by errors, client requests, or new evidence, to ensure accurate adjudication and documentation
• Monitor and manage assigned inboxes and work queues across multiple functional areas, taking timely action to meet client‑specific turnaround requirements, resolve complex cases, and support accurate processing through research, documentation, and collaboration with onshore and offshore teams
• Conduct outreach to pharmacies and physician offices across multiple clients to obtain required information for UM requests, including specialty medication support, paper claim follow‑up, and occasional member assistance or oral notification of final determinations to members or providers
• Provide complete and relevant clinical information related to UM requests to Pharmacists and Physicians to support clinical decision‑making, peer review discussions, and independent review determinations
• Other duties as assigned

Minimum Qualifications

• High school diploma from an accredited school or equivalent GED
• 2 year of pharmacy experience or health care delivery experience
• Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

• Strong attention to detail, accuracy, and quality; ability to adapt and work collaboratively in a dynamic fast-paced production environment
• Ability to learn internal systems/processes/programs
• Ability to work a flexible schedule to accommodate business needs including weekend shifts and holidays
• Basic math skills and general PC knowledge including Microsoft Office, Internet, and email
• Strong communication skills with focus on professional demeanor, empathy and problem-solving skills
• Action oriented with ability to act independently to resolve issues

Preferred Qualifications

• Associate's degree
• National Pharmacy Technician Certification through PTCB or ExCPT (CPhT)
• 1 year of PBM experience
• Previous customer service experience

Pay

Potential pay for this position ranges from $19.23 - $28.85 based on experience and skills.

Benefits

For details on benefits, incentives and additional compensation, visit the Benefits Page: https://www.primetherapeutics.com/benefits (see the “Benefits at a glance” button).

Schedule

Ability to work a flexible schedule to accommodate business needs including weekend shifts and holidays.