Commercial Solutions Program Manager

About the role

Stripe's Global Business Services' Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of Stripe’s sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region. GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as User feedback and market insights.

Responsibilities

• Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-its-kind programs and initiatives
• Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge
• Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches
• Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts
• Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes
• Navigate and propose creative solutions through complex programmatic problems at scale across Go-To-Market and Stripe
• Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers
• Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function
• Act as a liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements
• Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general
• Advocate on behalf of a position and quickly gain cross-functional alignment on the position
• Quickly build credibility and trust with internal stakeholders
• Provide strong leadership, communication, and persuasion skills
• Lead projects to solve existing commercialization issues

Requirements

• Direct product launch oversight and experience
• Payments industry experience
• MBA degree in Business, Technology, Finance, or Economics
• Possess a PgMP or PMP certification

Qualifications

• Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-its-kind programs and initiatives
• Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge
• Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches
• Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts
• Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes
• Navigate and propose creative solutions through complex programmatic problems at scale across Go-To-Market and Stripe
• Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers
• Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function
• Act as a liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements
• Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general
• Advocate on behalf of a position and quickly gain cross-functional alignment on the position
• Quickly build credibility and trust with internal stakeholders
• Provide strong leadership, communication, and persuasion skills
• Lead projects to solve existing commercialization issues