Commercial Solutions Program Manager

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the Team

Global Business Services’ (GBS) Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of Stripe’s sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region. GBS drives change across go-to-market, positively impacting Stripe users and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as user feedback and market insights.

This role sits within Global Business Practices’ Commercial Solutions team, responsible for developing, launching, and maintaining commercial constructs and programs to drive revenue for Stripe.

Responsibilities

• Independently lead large-scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, often first-of-its-kind programs and initiatives.
• Manage and lead highly complex programs requiring considerable resources and high levels of functional and technical integration.
• Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches.
• Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and other cross-functional teams to develop, launch, and scale commercial programs (continuously evolving Stripe’s go-to-market strategies) to support commercialization efforts.
• Identify, surface, and address systemic, broad issues and gaps, proposing holistic solutions to address root causes.
• Navigate and propose creative solutions to complex programmatic problems at scale across Go-To-Market and Stripe.
• Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, and Product Teams to resolve and remove internal blockers.
• Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function.
• Act as a liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements.
• Facilitate meetings, working sessions, and exercises to assist leadership in optimizing effectiveness across the organization.
• Advocate for positions and quickly gain cross-functional alignment.
• Build credibility and trust with internal stakeholders.
• Provide strong leadership, communication, and persuasion skills.
• Lead projects to solve existing commercialization issues.

Requirements

• Experience independently leading large-scale, cross-functional commercial or GBS launch readiness programs with company-wide impact.
• Ability to manage and lead highly complex programs requiring considerable resources and integration across functions and technologies.
• Experience supporting commercial program deal motions, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to develop custom commercial approaches.
• Cross-functional collaboration with sales, services/support, product teams, and other stakeholders to develop, launch, and scale commercial programs.
• Ability to identify, surface, and address systemic issues, proposing holistic solutions to root causes.
• Experience navigating and proposing creative solutions to complex programmatic problems at scale.
• Partnership with Legal, Finance, Accounting, Service Teams, Product Teams, and other functions to resolve internal blockers.
• Coaching team members and identifying upskilling opportunities.
• Strong liaison skills within Sales, Deal Pricing, Deal Strategy, and other stakeholder groups.
• Facilitation of leadership meetings, working sessions, and exercises to optimize organizational effectiveness.
• Ability to advocate for positions and gain cross-functional alignment quickly.
• Strong leadership, communication, and persuasion skills.
• Experience leading projects to solve commercialization challenges.

Preferred Qualifications

• Direct product launch oversight and experience.
• Payments industry experience.
• MBA degree in Business, Technology, Finance, or Economics.
• PgMP or PMP certification.

Schedule

This role is available either in an office or remotely (35+ miles or 56+ km from a Stripe office).

• In-office expectations: Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users, balancing in-person collaboration and flexibility.
• Working remotely at Stripe: A remote location is defined as being 35 miles (56 kilometers) or more from a Stripe office. While you may come into the office for team/business meetings, on-sites, meet-ups, and events, the expectation is to work from home regularly. Stripe does not cover relocation costs for remote roles.