Commercial Servicing Representative

Wells Fargo is seeking a Commercial Servicing Representative as part of the Quality Control team within Commercial Banking Operations.

Responsibilities

• Support internal and external customers with inquiries and complaints regarding loan servicing needs
• Monitor loan system and resolve customer issues, and process complex transactions online
• Perform moderately complex administrative, transactional, operational and customer support tasks
• Act as primary loan servicing contact that involves construction monitoring and disbursements
• Monitor collateral and prepare payoff letters, releasing collateral
• Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
• Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Exercise independent judgment while developing knowledge to understand function, policies, procedures, and compliance requirements

Requirements

• 1+ year of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Financial Services experience within Commercial Loans or Consumer Lending
• Quality Control, Quality Assurance, Audit, or Operational Review experience
• Basic knowledge and understanding of collateral documentation, perfection, and business entities
• Experience with perfection of lien and/or release of lien
• Experience effectively managing a pipeline to meet service level agreements and deadlines
• Excellent verbal, written, and interpersonal communication skills
• Proven analytical and problem-solving skills with sound attention to detail

Location

Des Moines, IA

Schedule

Hybrid work schedule

This position is not eligible for VISA sponsorship.