Commercial Services Move Coordinator

What You'll Do

• Serve as the main point of contact for customers throughout the relocation process.
• Build strong customer relationships through timely, professional, and proactive communication.
• Guide customers through each phase of their move and address questions or concerns.
• Partner with internal teams to ensure customer expectations are met and exceeded.
• Cook up all aspects of client scheduling throughout the relocation process, providing exceptional customer service and keeping all parties informed of key dates and updates.
• Schedule and oversee third-party services with approved vendors.
• Enter and manage move orders accurately within company systems.
• Communicate critical move details to all parties to ensure smooth execution.
• Maintain accurate customer files and job documentation.
• Ensure all required paperwork and customer authorizations are completed and submitted.
• Provide administrative and operational support to the sales team.
• Aid in issue resolution by collaborating with operations and management.

What We're Looking For

• Excellent customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Exceptional organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a proactive mindset.
• Proficiency with Microsoft Office Suite.

Required Skills

• Experience in customer service, account coordination, logistics, relocation services, project coordination, or related fields (preferred).
• Experience scheduling appointments and coordinating vendors.
• Familiarity with project management or move management software.
• Knowledge of commercial relocation services and industry best practices.