Commercial Service Technician (The Greater Boston Area)
Position Summary
Commercial Service Technician - As a Service Technician, you will play a critical part within the Service Department. You will be the face of the company with our clients, providing support and ensuring the AV systems installed are working at optimal performance. You will effectively and efficiently execute on AVDG service calls, attend to escalated client needs, assist with operational requirements, projects, and other duties and tasks.
Responsibilities
- Servicing and troubleshooting of commercial automation systems including distributed conference room video, audio, lighting, and shades
- Provide training to clients on the use of AV systems
- Engage in preventative maintenance visits to maintain client systems
- Carry out service tasks in a timely and quality conscious manner including, but are not limited to pulling cable, install connectors, projector mounting / hanging (ceiling mounts), TV installation/de-installation
- Perform equipment delivery and associated responsibilities
- Conduct field installation of control programs (AMX/Crestron/Extron/Firmware, etc.) – upload, download, make code changes, and troubleshooting
- Interface directly with clients or client representatives to determine the issue(s) and effectively communicate resolution
- Provide detailed reporting at the end of each service call for record-keeping
About AVDG
Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world-class team and original smart-system solutions are regarded among the best in the industry. Since joining the Business Solutions Division of Guitar Center enterprise in late 2017, AVDG has provided new avenues of growth and opportunities to support our clients and team better. As a result, Guitar Center is bolstering AVDG's high-growth trajectory, rigorously expanding our national footprint. We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.
Why Join Us?
At AVDG, you will join a peer group of like-minded people passionate about Audio, Video, Lighting, and Control technologies. You will be given the freedom to apply your craft to deliver outstanding customer experiences enabled by technology. You will access many opportunities to learn, including access to the newly launched AVDG University. As AVDG is a part of the larger Guitar Center group, you will find opportunities to expand your career and to collaborate beyond Pro AV if you choose to.
What You Need
- Minimum 2+ years of relevant experience in the Commercial AV industry environment
- Experience with Control systems (AMX, Crestron, Biamp, Q-Sys, Extron, Dante) is highly desirable
- Advanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applications
- Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone, IOS10, etc.) as they relate to daily use for interfacing with and controlling integrated networks
- Solid understanding of the pre-wire, trim, and final phases of a project, including proper use of all associated tools and job site safety
Travel Requirements
Travel may be required dependent on business needs
Pay Rate
$35-40/hr depending on background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state-specific laws. Pay ranges may be different in other locations.