Commercial Service Technician

At Everon, we believe our people are the difference—for our organization, the customers we serve, and the communities we protect. With more than 100 locations and a comprehensive portfolio of solutions and services, employees are poised for career advancement and growth.

About the role

The primary function of this position is to service, troubleshoot, and repair low voltage panels, wiring, and devices. Typically works on less complex issues or assists a more senior service technician with complex issues.

Responsibilities

• Services, troubleshoots, and repairs low voltage panels, wiring, and devices.
• Provides reliable, high-quality customer support.
• Instructs customers on system operation and functionality.
• Performs system testing and signal verification.
• Maintains necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures progress and completion of assigned tasks.
• Documents service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Completes other projects as assigned.

Requirements

• Minimum of a High School Diploma or Vocational Training.
• One (1) or more years of experience.
• Working knowledge of troubleshooting enterprise intrusion systems, fire systems, CCTV, intercom, and access control systems.
• Working knowledge of local/national codes desired.
• Ability to read drawings and pull wires accordingly.
• Valid driver’s license and ability to clear a drug screening.
• Ability to read and interpret blueprints, schematics, diagrams, policies, and procedures in English.
• Must obtain NICET Level I Certification within one (1) year (for fire alarm systems only).
• Must obtain and retain any specific product certifications and/or licenses required by national, state, and local codes.
• 25% to 50% proficiency in Everon Commercial’s Enterprise product offerings.

Work Environment

• Exposure to outside weather conditions, risk of electrical shock, and harsh work environments.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Requirements

• Regularly required to stand, walk, sit, twist, use hands to handle, reach with hands and arms, push, pull, climb or balance, stoop, kneel, crouch, or crawl.
• Use vision abilities including close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances such as ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, and above ceilings.
• Lift, move, and hold up to approximately 50 lbs.
• Work a full-time, flexible schedule with “on-call availability” and travel on short notice.
• Drive a motor vehicle (day and evenings) for extended time periods.