Commercial Service Technician II
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
- Use - for any list of duties/requirements/benefits, and
for prose
- Do NOT repeat the job title as a heading (the page already shows it)
- Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it
- Preserve ALL substantive information; do NOT invent or summarize away detail
- Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions
- Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD")
- Never create Pay/Schedule/Benefits sections unless the posting actually states them
- Prefer a few substantive sections over many thin ones
- Output ONLY the HTML fragment — no /, no markdown code fences
Now, let's parse the job posting:
The posting includes:
- A brief intro paragraph about the role (under minimal supervision, performs diagnostic and service work on commercial rooftop HVAC equipment, communicates with customers, works under Field Supervisor/Manager)
- Location address: 1952 Belgrade Ave, Charleston, SC 29407
- "Why You Should Join the Service Experts Team?" - a paragraph about team, training, support, growth
- "Service Experts Company Perks And Benefits For YOU" - a list of benefits (top pay, PTO, paid days off, advancement, insurance, phone/tablet/uniform/tool replacement, training academy, 401k, life insurance, disability, supplemental benefits)
- "Key Responsibilities" - a list of duties
- "Desired Skills And Qualifications" - a list of qualifications/skills
- "Minimum Experience: 2+ years"
- "Minimum Education: High School Diploma/GED"
- EEO statement (boilerplate, remove)
- Disclaimer about job description not being complete (boilerplate, remove)
- Accessibility accommodation info (boilerplate, remove)
I need to create sections with appropriate headings. The user suggests headings like "About the role", "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Pay", "Schedule". I should only include sections that have real content.
Let's map:
1. About the role: The introductory paragraph describes the role. Could be "About the role" or "Overview". I'll use "About the role" as heading.
2. Location: The address is given. Could be a short paragraph under "About the role" or separate. Since it's minor metadata, I can fold into a short
maybe under "About the role" or a separate "Location" heading? The rules say do not put Job ID/requisition numbers as headings, but location is not a job ID. However, the user didn't list "Location" as a suggested heading. I could include it as a paragraph in "About the role" or create a "Location" heading? The rules say use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Location is not in that list, but it's a common section. However, the rule says "include a section ONLY when the posting has real, specific content for it". The location is specific. I'll include a "Location" heading? But the user didn't list it. I think it's okay to include a "Location" heading if it's substantive. But the rule says "Prefer a few substantive sections over many thin ones." So maybe fold location into a paragraph in "About the role". I'll do that.
3. Benefits: The "Service Experts Company Perks And Benefits For YOU" is a list of benefits. That's a clear Benefits section.
4. Responsibilities: "Key Responsibilities" list.
5. Qualifications/Skills: "Desired Skills And Qualifications" list. Also "Minimum Experience" and "Minimum Education". Could combine into "Qualifications" or "Requirements". The user suggests "Requirements" and "Qualifications" and "Skills". I'll create a "Qualifications" section that includes the list and the minimum experience/education.
6. Pay: The posting mentions "Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)". That's a pay mention but not specific. The rule says never create Pay section unless the posting actually states them. It does state something about pay, but it's vague. However, it's a benefit-like statement. I could include it in Benefits or create a Pay section. Since it's part of the benefits list, I'll keep it in Benefits.
7. Schedule: The posting mentions "Available to work flexible hours and on-call shifts as needed." That's a schedule requirement. Could be in Qualifications or a separate Schedule section. The rule says never create Schedule section unless the posting actually states them. It does state schedule expectations. I could include a "Schedule" section with that info. But it's a single line. Might be better to include in Qualifications.
Let's decide on sections:
- About the role (intro paragraph + location)
- Benefits (list of perks)
- Responsibilities (list)
- Qualifications (list of skills/qualifications + minimum experience/education)
That's four substantive sections.
Now, I need to output HTML fragment with headings and - for lists,
for prose.
I'll write the HTML accordingly.
Note: Remove EEO, disclaimer, accommodation boilerplate.
Also, the "Why You Should Join the Service Experts Team?" paragraph is promotional but substantive about company culture. Could be part of "About the role" or a separate "Why Join Us" section. The user didn't list that heading. I'll include it as a paragraph under "About the role" or maybe a separate "Company Overview" but not required. I'll include it as a paragraph in "About the role".
Let's structure:
About the role
Under minimal supervision, performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolve problems, and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Manager.
Location: 1952 Belgrade Ave, Charleston, SC 29407
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.
Benefits
- Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
- Generous PTO provided
- 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
- 29 paid days off after your 2nd year of employment
- Ample advancement and career-growth opportunities available across the U.S.
- Company-sponsored Medical, Dental, and Vision Insurance programs
- Company-provided smart phone, tablet, uniform plan, and tool replacement program
- Internal Training Academy
- Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
- Company-paid employee Life Insurance with options for you and your family
- Short-term and Long-term disability insurance options
- Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Responsibilities
- Works under minimum supervision to perform commercial (rooftop) service and maintenance calls, following company and customer safety protocols.
- Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
- Diagnoses and performs service on commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
- Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
- Completes routine maintenance and equipment cleaning as needed or required.
- Responsible for delivery and removal of parts and equipment needed to complete service work.
- Using hand-held device records all required information on customer call.
- Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
- Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
- Promotes products and services to the customer.
- Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit.
- Ensures company property, vehicles, and tools are being used, maintained and properly accounted for.
- Represents our company professionally, honestly, and ethically in all business matters and activities.
- Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
- May train other commercial service/maintenance/install technicians, as assigned.
- Performs similar/other duties as needed or assigned.
- Regular, reliable attendance.
Qualifications
- High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification required
- Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
- Skilled at servicing commercial (rooftop) heating, air conditioning, boilers and associated equipment, and ventilation equipment as well as related accessories.
- Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
- Proficient and able to operate all necessary tools and equipment to perform various service projects.
- Proficient at reading wiring diagrams and troubleshoot problems with electrical, refrigerant, and duct systems on commercial HVAC equipment.
- Proficient and able to properly start up and balance airflow on all commercial systems with little or no supervision.
- Proficient and able to install a basic duct fitting.
- Skilled at troubleshooting and repairing refrigeration systems, hot water systems, steam boiler systems, and related commercial equipment with little or no supervision.
- Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
- Effective and efficient time-management and organizational skills.
- Valid driver’s license with acceptable driving record.
- Two years’ experience performing service and maintenance work on commercial HVAC equipment and related accessories.
- Available to work flexible hours and on-call shifts as needed.
- Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
- Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
- Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congest
for prose - Do NOT repeat the job title as a heading (the page already shows it) - Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it - Preserve ALL substantive information; do NOT invent or summarize away detail - Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions - Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") - Never create Pay/Schedule/Benefits sections unless the posting actually states them - Prefer a few substantive sections over many thin ones - Output ONLY the HTML fragment — no /, no markdown code fences Now, let's parse the job posting: The posting includes: - A brief intro paragraph about the role (under minimal supervision, performs diagnostic and service work on commercial rooftop HVAC equipment, communicates with customers, works under Field Supervisor/Manager) - Location address: 1952 Belgrade Ave, Charleston, SC 29407 - "Why You Should Join the Service Experts Team?" - a paragraph about team, training, support, growth - "Service Experts Company Perks And Benefits For YOU" - a list of benefits (top pay, PTO, paid days off, advancement, insurance, phone/tablet/uniform/tool replacement, training academy, 401k, life insurance, disability, supplemental benefits) - "Key Responsibilities" - a list of duties - "Desired Skills And Qualifications" - a list of qualifications/skills - "Minimum Experience: 2+ years" - "Minimum Education: High School Diploma/GED" - EEO statement (boilerplate, remove) - Disclaimer about job description not being complete (boilerplate, remove) - Accessibility accommodation info (boilerplate, remove) I need to create sections with appropriate headings. The user suggests headings like "About the role", "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Pay", "Schedule". I should only include sections that have real content. Let's map: 1. About the role: The introductory paragraph describes the role. Could be "About the role" or "Overview". I'll use "About the role" as heading. 2. Location: The address is given. Could be a short paragraph under "About the role" or separate. Since it's minor metadata, I can fold into a short
maybe under "About the role" or a separate "Location" heading? The rules say do not put Job ID/requisition numbers as headings, but location is not a job ID. However, the user didn't list "Location" as a suggested heading. I could include it as a paragraph in "About the role" or create a "Location" heading? The rules say use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Location is not in that list, but it's a common section. However, the rule says "include a section ONLY when the posting has real, specific content for it". The location is specific. I'll include a "Location" heading? But the user didn't list it. I think it's okay to include a "Location" heading if it's substantive. But the rule says "Prefer a few substantive sections over many thin ones." So maybe fold location into a paragraph in "About the role". I'll do that.
3. Benefits: The "Service Experts Company Perks And Benefits For YOU" is a list of benefits. That's a clear Benefits section.
4. Responsibilities: "Key Responsibilities" list.
5. Qualifications/Skills: "Desired Skills And Qualifications" list. Also "Minimum Experience" and "Minimum Education". Could combine into "Qualifications" or "Requirements". The user suggests "Requirements" and "Qualifications" and "Skills". I'll create a "Qualifications" section that includes the list and the minimum experience/education.
6. Pay: The posting mentions "Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)". That's a pay mention but not specific. The rule says never create Pay section unless the posting actually states them. It does state something about pay, but it's vague. However, it's a benefit-like statement. I could include it in Benefits or create a Pay section. Since it's part of the benefits list, I'll keep it in Benefits.
7. Schedule: The posting mentions "Available to work flexible hours and on-call shifts as needed." That's a schedule requirement. Could be in Qualifications or a separate Schedule section. The rule says never create Schedule section unless the posting actually states them. It does state schedule expectations. I could include a "Schedule" section with that info. But it's a single line. Might be better to include in Qualifications.
Let's decide on sections:
- About the role (intro paragraph + location)
- Benefits (list of perks)
- Responsibilities (list)
- Qualifications (list of skills/qualifications + minimum experience/education)
That's four substantive sections.
Now, I need to output HTML fragment with headings and - for lists,
for prose.
I'll write the HTML accordingly.
Note: Remove EEO, disclaimer, accommodation boilerplate.
Also, the "Why You Should Join the Service Experts Team?" paragraph is promotional but substantive about company culture. Could be part of "About the role" or a separate "Why Join Us" section. The user didn't list that heading. I'll include it as a paragraph under "About the role" or maybe a separate "Company Overview" but not required. I'll include it as a paragraph in "About the role".
Let's structure:
About the role
Under minimal supervision, performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolve problems, and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Manager.
Location: 1952 Belgrade Ave, Charleston, SC 29407
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.
Benefits
- Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
- Generous PTO provided
- 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
- 29 paid days off after your 2nd year of employment
- Ample advancement and career-growth opportunities available across the U.S.
- Company-sponsored Medical, Dental, and Vision Insurance programs
- Company-provided smart phone, tablet, uniform plan, and tool replacement program
- Internal Training Academy
- Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
- Company-paid employee Life Insurance with options for you and your family
- Short-term and Long-term disability insurance options
- Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Responsibilities
- Works under minimum supervision to perform commercial (rooftop) service and maintenance calls, following company and customer safety protocols.
- Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
- Diagnoses and performs service on commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
- Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
- Completes routine maintenance and equipment cleaning as needed or required.
- Responsible for delivery and removal of parts and equipment needed to complete service work.
- Using hand-held device records all required information on customer call.
- Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
- Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
- Promotes products and services to the customer.
- Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit.
- Ensures company property, vehicles, and tools are being used, maintained and properly accounted for.
- Represents our company professionally, honestly, and ethically in all business matters and activities.
- Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
- May train other commercial service/maintenance/install technicians, as assigned.
- Performs similar/other duties as needed or assigned.
- Regular, reliable attendance.
Qualifications
- High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification required
- Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
- Skilled at servicing commercial (rooftop) heating, air conditioning, boilers and associated equipment, and ventilation equipment as well as related accessories.
- Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
- Proficient and able to operate all necessary tools and equipment to perform various service projects.
- Proficient at reading wiring diagrams and troubleshoot problems with electrical, refrigerant, and duct systems on commercial HVAC equipment.
- Proficient and able to properly start up and balance airflow on all commercial systems with little or no supervision.
- Proficient and able to install a basic duct fitting.
- Skilled at troubleshooting and repairing refrigeration systems, hot water systems, steam boiler systems, and related commercial equipment with little or no supervision.
- Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
- Effective and efficient time-management and organizational skills.
- Valid driver’s license with acceptable driving record.
- Two years’ experience performing service and maintenance work on commercial HVAC equipment and related accessories.
- Available to work flexible hours and on-call shifts as needed.
- Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
- Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
- Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congest
- for lists,
for prose. I'll write the HTML accordingly. Note: Remove EEO, disclaimer, accommodation boilerplate. Also, the "Why You Should Join the Service Experts Team?" paragraph is promotional but substantive about company culture. Could be part of "About the role" or a separate "Why Join Us" section. The user didn't list that heading. I'll include it as a paragraph under "About the role" or maybe a separate "Company Overview" but not required. I'll include it as a paragraph in "About the role". Let's structure:
About the role
Under minimal supervision, performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolve problems, and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Manager.
Location: 1952 Belgrade Ave, Charleston, SC 29407
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.
Benefits
- Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
- Generous PTO provided
- 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
- 29 paid days off after your 2nd year of employment
- Ample advancement and career-growth opportunities available across the U.S.
- Company-sponsored Medical, Dental, and Vision Insurance programs
- Company-provided smart phone, tablet, uniform plan, and tool replacement program
- Internal Training Academy
- Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
- Company-paid employee Life Insurance with options for you and your family
- Short-term and Long-term disability insurance options
- Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Responsibilities
- Works under minimum supervision to perform commercial (rooftop) service and maintenance calls, following company and customer safety protocols.
- Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
- Diagnoses and performs service on commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
- Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
- Completes routine maintenance and equipment cleaning as needed or required.
- Responsible for delivery and removal of parts and equipment needed to complete service work.
- Using hand-held device records all required information on customer call.
- Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
- Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
- Promotes products and services to the customer.
- Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit.
- Ensures company property, vehicles, and tools are being used, maintained and properly accounted for.
- Represents our company professionally, honestly, and ethically in all business matters and activities.
- Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
- May train other commercial service/maintenance/install technicians, as assigned.
- Performs similar/other duties as needed or assigned.
- Regular, reliable attendance.
Qualifications
- High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification required
- Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
- Skilled at servicing commercial (rooftop) heating, air conditioning, boilers and associated equipment, and ventilation equipment as well as related accessories.
- Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
- Proficient and able to operate all necessary tools and equipment to perform various service projects.
- Proficient at reading wiring diagrams and troubleshoot problems with electrical, refrigerant, and duct systems on commercial HVAC equipment.
- Proficient and able to properly start up and balance airflow on all commercial systems with little or no supervision.
- Proficient and able to install a basic duct fitting.
- Skilled at troubleshooting and repairing refrigeration systems, hot water systems, steam boiler systems, and related commercial equipment with little or no supervision.
- Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
- Effective and efficient time-management and organizational skills.
- Valid driver’s license with acceptable driving record.
- Two years’ experience performing service and maintenance work on commercial HVAC equipment and related accessories.
- Available to work flexible hours and on-call shifts as needed.
- Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
- Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
- Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congest