Commercial Service Technician II
Position Summary
Commercial Service Technician - As a Service Technician II, you independently manage on-site service calls, installations, and technical support for AVDG clients' audiovisual systems. You demonstrate strong troubleshooting abilities across multiple AV platforms, lead installation projects, and serve as a technical resource for Level I technicians.
Responsibilities
- Independently diagnose and resolve complex audiovisual system issues on-site, including conference rooms, boardrooms, classrooms, training facilities, and collaboration spaces
- Lead installation projects including equipment mounting, cable termination, rack building, system integration, and commissioning of AV systems
- Perform advanced troubleshooting of Crestron, Q-SYS, Extron, and other control systems, identifying issues in programming, configuration, and hardware
- Upload, download, and make minor modifications to control system programs to resolve client issues and optimize system performance
- Create detailed service reports documenting work performed, parts used, system configurations, and recommendations for system improvements
- Mentor and provide technical guidance to Service Technician I staff, reviewing their work and supporting their skill development
About AVDG
Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape.
Qualifications
- High school diploma or GED required; technical certification or Associate's degree strongly preferred
- 3-5 years of experience in the AV integration industry with proven field service and installation expertise
- Strong working knowledge of Crestron, Q-SYS, Extron, or similar control systems with ability to troubleshoot programming and configuration issues
- Proficiency with AV test equipment including signal generators, multimeters, cable testers, and diagnostic tools
- Excellent customer service and communication skills with ability to interact professionally with all levels of client organizations
- Self-directed with strong problem-solving skills and ability to work independently with minimal supervision
- Flexibility to work evenings, weekends, and participate in after-hours on-call rotation as needed
Benefits
- Medical, Dental, Vision insurance
- 401K with company match
- Mental health support
- Paid sick/holiday/vacation time
- Employee discount program
- Tuition reimbursement options
Pay and Schedule
Pay Rate: $35-$45/hr depending on background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Schedule
Travel is required to client sites when necessary and conferences/training events as applicable. Travel time compensated under a governing policy; more details available upon request.
Legal Information
Valid Driver's License with no criminal record required. Valid passport preferred for potential international travel.
Equal Opportunity Employer
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to recruiting@guitarcenter.com.