Commercial Service Technician I

About the role

Responsible for the complete and satisfactory installation of commercial (5+ tons) HVAC equipment and accessories. Oversees the work of Install Helpers to ensure work is performed correctly. Communicates with customers to answer questions, resolve problems, and ensure complete satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Responsibilities

• Works under minimal supervision to install HVAC equipment and accessories
• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications
• Performs limited diagnostics as needed
• Designs, fabricates, and installs various ducts and duct fittings as required
• Performs start-ups on air conditioning and heating systems and other components
• Delivers excellent customer service and sustains high levels of customer satisfaction
• Promotes products and services to the customer
• Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits
• Responsible for delivery and removal of equipment needed to complete the installation work
• Ensures company property, vehicles, and tools are properly used, maintained, and accounted for
• Completes all paperwork in a neat, accurate, thorough, and timely manner
• Collects payment from customers
• Represents the company professionally, honestly, and ethically in all business matters and concerns
• Keeps installation vehicle clean and neat, both inside and outside, to maintain the company’s professional image
• Follows standard procedures and processes, ensures the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar or other duties as needed or assigned

Health and Safety Responsibilities

• Reports any unsafe acts, conditions, and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure, or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
• Complies with general rules as prescribed by company program(s) or procedure(s)
• Operates devices or equipment as prescribed by company program(s) or procedure(s)
• Participates in safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents
• Does not perform any act that may endanger the safety or well-being of others
• Does not engage in pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirements

Requirements

• 0 - 2 years of experience
• High School Diploma or GED