Commercial Service Technician- Floater

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins.

About the role

The purpose of this role is to perform installations, preventive maintenance, and repairs on facility HVAC/R systems, food service equipment, plumbing, fuel dispensers, and electrical systems within various food and retail locations in the Knoxville, TN region. You will play an important part in keeping approximately 15 store locations running smoothly. Travel is required up to 100%.

Responsibilities

• Respond to service requests; troubleshoot, diagnose, and repair equipment in accordance with warranty requirements and industry standards
• Communicate repair status with the service technician supervisor and store management
• Complete same-day work order notes and submit them to your supervisor; ensure proper charge allocations
• Monitor and maintain adequate stock levels
• Maintain service vehicle, tools, and uniforms to company standards
• Diagnose and repair fuel dispensers, replace fuel filters, and work on fuel security systems (training provided)
• Inspect facility interiors and exteriors for safety and maintenance issues
• Perform preventive maintenance on equipment, including but not limited to: rooftop HVAC units, split systems, ice machines, standalone refrigeration, fryers, and other food service equipment
• Ensure all repairs and work activities comply with OSHA and Pilot Company regulations
• Model company values and support exceptional guest and team member experiences
• Follow all rules, policies, procedures, and safety standards established by Pilot Company
• Focus on diagnosing and repairing HVACR systems, hot side equipment, and other assigned items
• Support the preventative maintenance (PM) program, including HVACR, plumbing, and other assigned tasks
• Provide coverage for regions during periods of vacancy, paid time off (PTO), or leave of absence (LOA)
• Respond to corporate project requests and surveys
• Follow proper lockout/tagout procedures and safety protocols when working on electrical or mechanical systems
• Complete service appointments, accurately insert notes, and communicate with facility maintenance
• Ensure timely completion of service appointments
• Perform routine testing and calibration of equipment to ensure optimal operation and compliance with standards
• Maintain clean and organized maintenance workspaces and company vehicles
• Provide support during emergency situations, such as power outages or safety incidents
• Complete other duties as assigned

Requirements

• Legally authorized to work in the United States without employer sponsorship
• High school diploma or equivalent required
• Valid state driver’s license and positive driving record required
• Minimum 3 years of recent commercial HVAC service experience required; EPA Universal 608 certification required
• Minimum 3 years of recent experience repairing commercial cooking or refrigeration equipment required
• Basic knowledge and ability to repair commercial plumbing and electrical systems
• Basic understanding of OSHA guidelines (OSHA 10 training provided)
• Strong analytical, problem-solving, and communication skills
• Ability to work independently with minimal supervision
• Intermediate mathematical ability
• Ability to read and interpret site drawings
• Strong attention to detail and customer service skills
• Ability to work in congested areas during business hours
• Ability to collaborate effectively with internal departments
• EPA Section 608 certification

Physical Requirements

• Ability to climb ladders
• Lift and carry up to 50 lbs
• Work in inclement weather
• Ability to bend, stoop, twist, crawl, and kneel
• Participate in company-sponsored training, including safety training

Benefits

• Weekly pay
• Annual company performance-based bonus
• Medical, dental, vision, life insurance
• 401(k) with company match
• Tuition assistance
• Adoption assistance
• Paid Time Off (PTO)
• Fuel discount
• Company-provided uniforms, including boots, jackets, shirts, and pants
• Boots reimbursed up to $150 annually
• Pants reimbursed up to $200 annually
• All required PPE provided
• Company service vehicle, tools, equipment, cell phone, and iPad provided
• Weekends off and no on-call requirements

Schedule

Work 45–50+ hours per week, dispatched from home, paid port to port.