Commercial Service Manager

About the role

Seeking a highly skilled and motivated P&C Service Manager to oversee a $2M–$3M premium book of mid-sized to large commercial accounts. This role offers a unique opportunity to combine account management expertise with leadership responsibilities, including mentoring staff, managing workflows, conducting performance reviews, and driving process improvements. The position also provides a clear growth path into broader operational leadership within a dynamic and growing independent insurance agency.

Responsibilities

• Manage and service an existing commercial P&C book of business valued at $2M–$3M in premium.
• Provide leadership and guidance to the service team, fostering a collaborative and high-performing work environment.
• Oversee workflows to ensure efficiency and effectiveness in account management processes.
• Conduct performance reviews and mentor team members to support their professional growth.
• Identify and implement process improvements to enhance service delivery and operational efficiency.
• Collaborate with other departments to ensure seamless client service and satisfaction.

Qualifications/Requirements

• Proven experience in commercial P&C account management, specifically handling mid-sized to large commercial accounts.
• Leadership or supervisory experience is preferred but not required. Candidates with demonstrated leadership potential are encouraged to apply.
• Proficiency in HawkSoft is preferred; experience with Applied Epic or AMS360 is also acceptable.
• Relevant certifications or training in commercial insurance are a plus.
• Strong organizational, communication, and problem-solving skills. Ability to mentor and inspire team members while maintaining accountability.

Benefits

• Comprehensive benefits package
• Professional development opportunities
• A clear pathway to operational leadership roles

Pay

Base Salary: $80,000–$100,000, Bonus Potential: Performance-based incentives